Amelia Diaho

I am confident that I do have the required ability and skill to professionally fulfill positions. I am eager to enhance and refine my personal development within an organization, and take on the challenges that lie ahead. I will endeavor to effectively perform all my tasks as required and maintain the standards as defined. Given the opportunity, I will perform my duties with perseverance, dedication and loyalty.

High Advice - ABSA Life Insurance

Inbound call center agent

• Assisting financial advisers with new business
• Existing policy & claim enquiries
• Doing alteration to existing policies telephonically with clients
• Assisting with enquiries on requirements & process of the cancellations for ABSA life
• Retentions department

Inbound call centre (Policy Holder Services) - ABSA Life Insurance

(2010-05 - 2015)

• Alteration on behalf of clients telephonically on existing funeral, credit life and life policy
• Assisting with enquiries regarding the products & processes of new business & claim requirements
• Checking if the documents are received & the right queue sent by clients
• Cancellations of Existing policies
• Checking the status of claims for clients
• General Admin & telephonic queries

Admin Clerk - ABSA Bank

(2004-08 - 2009)

• Listing PHS Department
• Capturing of Policies
• Updating & Printing Reports
• Reconcile & post to leader
• Print & Allocate work to team
• Confirm policies

Cashier - Khulofelo Enterprice

Grade 12 - Anchor Secondary School (2000)

Qualification - Inbound and Outbound Management - Rand Hills Academy and Computer Studies

Qualification - Trading - Stock Market College