Amelia Grill

Dynamic dispensing optician with expertise in optical dispensing and a strong commitment to customer service. Proven ability to streamline inventory management and ensure patient education, ensuring optimal care and satisfaction. Skilled in conflict resolution and time management, fostering a welcoming environment for all clients.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various administrative tasks. Responsible, punctual and productive professional when working with little to no supervision.

Dispensing Optician / Certified Medical Administrative Assistant at Riana Zinn Optometrist (2009-01 – Present)

• Worked with optometrist to give patients best advice on eyecare and educated patients about adaptation and care for spectacles.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.
• Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.

Dispensing Optician / Medical Administration Assistant at SpecSavers Tygervalley / Century City / Crawley(UK) (1998-01 – 2008-01)

• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Assist with medical aid claims.
• Stock Controller
• Assist with numerous administration duties.

National Diploma in Optical Dispensing – Cape Peninsula University of Technology (1998-03 – 1998-03)