Ammaarah Kamish

I am a hardworking, motivated, and adaptable individual with experience in financial services, customer support, and administrative operations. I enjoy learning new skills and gaining knowledge through new experiences, and I bring a positive and energetic mindset into my work. I value building strong relationships through effective communication and teamwork.

Skilled in handling escalations, maintaining accurate and compliant records, and supporting onboarding processes, I am committed to continuous personal and professional growth and contributing positively in any environment I am part of.

Multi-Skilled Professional – Financial Changes (Back Office) - Old Mutual

(2025-01)

• Managed escalations and handled client complaints via EMS mailbox
• Processed policy changes, including cancellations, reinstatements, and payment updates
• Maintained accurate records while ensuring compliance
• Provided email support and serviced client policies
• Trained and supported onboarding of new team members
• Developed SOPs (guidelines and processes) to improve efficiency and consistency

Call Centre Agent – Customer Retention Unit - Old Mutual

(2024-01 - 2025-01)

• Conducted outbound calls to retain clients and prevent policy disinvestments
• Managed arrears collections and resolved client queries efficiently
• Assisted with debit order changes and banking detail updates
• Supported multiple product lines while ensuring compliance
• Delivered professional, customer-focused service

Usher - MSC Cruise Line - Cape Town

(2022-01 - 2022-01)

• Assisted passengers with boarding, registration, and check-in
• Verified documentation and ensured smooth processes
• Communicated procedures and COVID-19 safety protocols clearly
• Provided customer support and resolved queries efficiently

Matric - Bachelor's Pass - Darul Arqam Islamic High School (2016-01 - 2021-01)