Amu Ngcobo

I am a dependable and hardworking individual with experience in customer service and a strong ability to work as part of a team. While pursuing a Bachelor of Arts degree at Stellenbosch University, I developed strong communication, research, and problem-solving skills. I chose to transition to the workforce to gain practical experience and build a long-term career.

I enjoy working in fast-paced environments, learn new tasks quickly, and take pride in being reliable, adaptable, and willing to take on new challenges.

Waiter & Procurement Assistant Manager at Lastpoint Café (2022-06 – 2024-01)

• Delivered high-quality customer service to a diverse customer base in a fast-paced hospitality environment.
• Managed multiple customer requests efficiently while maintaining professionalism and attention to detail.
• Responded calmly and effectively to customer complaints, ensuring positive resolutions.
• Handled cash and card transactions with several vendors accurately in accordance with company procedures.
• Maintained strict hygiene, cleanliness, and safety standards at all times.
• Collaborated with event coordinators during events within a managerial capacity to ensure smooth operations.
• Consistent professionalism led to the promotion to the role of Procurement Assistant Manager for the café and events held across several cities.
• Consistently received positive customer feedback for friendliness and professionalism.
• Recognised by supervisors for reliability, punctuality, and a strong work ethic.
• Trusted to assist in resolving customer concerns during busy service periods.

IGCSE – Gems Cambridge International School

Bachelor of Arts – Stellenbosch University

A-Levels – Gems Cambridge International School