Amy Mtshali

Recent Matric graduate with customer service, administration and cash-handling skills gained through self-employment and community-based support work. Able to communicate well with people, assist customers, organise tasks efficiently and work well in a team environment. Seeking an entry-level opportunity to contribute positively while gaining professional workplace experience.

Sales Assistant at Sikhosana & Sons business (2024-01 – Present)

Sales Assistant role with focus on customer service, payment processing, and inventory management

• Assisted an average of 25 customers daily with product selection and enquiries
• Managed daily sales and customer orders, reducing processing time by 15%
• Handled and recorded 50+ payments accurately each week
• Organised stock inventory and maintained a clean work area, improving stock accuracy to 98%

Retail Support / Cash Handling Assistant (2024-01 – Present)

Retail support and cash handling role focused on customer service and operational efficiency

• Served customers daily and processed 30+ payments accurately during busy periods
• Ensured precise payment processing with zero errors in the last 3 months
• Assisted in organising stock and keeping the workspace tidy, supporting smooth daily operations

Matric (Grade 12) in Certificate of Competence – Dinwiddie High School (2024-12)