Ana

Dedicated and organized professional with a wealth of experience at Capemail - South African Post Office. Adept at efficiently sorting and managing mail, ensuring accuracy and adherence to postal regulations. Proven leadership skills demonstrated in an additional role as acting supervisor, overseeing staff, and implementing efficient operational practices. Strong collaborator with excellent customer service skills, embodying punctuality and attention to detail.

Mail Processor at Capemail - South African Post Office (1993 – 2022)

• Sorting incoming mail based on addresses, postal codes, or other criteria.
• Entering information into computer systems to track and manage mail.
• Processing and managing packages, ensuring proper labeling and sorting.
• Ensuring accuracy in sorting and processing to prevent errors.
• Verifying addresses on mail pieces to ensure correct delivery.
• Adhering to postal regulations and organizational policies.
• Assisting with customer inquiries and concerns related to mail services.

Acting Supervisor at Capemail - South African Post Office (1993 – 2022)

In addition to Mail Processor duties

• Overseeing and coordinating the work of mail processing staff.
• Training new employees and providing ongoing training for existing staff.
• Creating work schedules and assigning tasks to ensure efficient operations.
• Addressing issues and resolving conflicts among team members.
• Providing regular reports to higher management on mail processing activities.
• Developing and updating standard operating procedures for the team.
• Ensuring that safety protocols are followed in the mail processing area.
• Collaborating with other departments to improve overall mail services.

Grade 12 – Queens Park High (2006)