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Anathi Phanya

Anathi Phanya

Deputy Team Leader

Talent
Cape Town, City of Cape TownMember since June 13, 2023
Deputy Team LeaderCustomer Service and Complaint ResolutionLeadership and Staff DevelopmentCommunication and Relationship ManagementReport Analysis and Process ImprovementOffice Administration & Computer LiteracyTime Management and Organisation
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Deputy Team LeaderCustomer Service and Complaint ResolutionLeadership and Staff DevelopmentCommunication and Relationship ManagementReport Analysis and Process Improvement

About

I am a 30-year-old individual with an HR N6 certificate and no prior experience in the field of HR. However, I do possess over 3 years of experience in customer service, as well as 9 months of experience as a Deputy Team Leader.

My background in customer service indicates that I have developed strong interpersonal and communication skills, as well as the ability to handle various customer inquiries and provide satisfactory solutions. This experience has likely honed my problem-solving abilities, customer relationship management, and the capacity to work effectively in a team environment.

While I may not have direct HR experience, my role as a Deputy Team Leader has assisted me in gaining leadership skills and experience in managing a small team. This experience can be valuable in an HR role as it demonstrates my ability to coordinate and oversee the work of others, delegate tasks, and ensure smooth operations.

Experience

I do possess over 3 years of experience in customer service, as well as 9 months of experience as a Deputy Team Leader.

My background in customer service indicates that I have developed strong interpersonal and communication skills, as well as the ability to handle various customer inquiries and provide satisfactory solutions. This experience has likely honed my problem-solving abilities, customer relationship management, and the capacity to work effectively in a team environment.

Education

N6 in Human Resources Management. While I may not have direct HR experience, my role as a Deputy Team Leader has assisted me in gaining leadership skills and experience in managing a small team. This experience can be valuable in an HR role as it demonstrates my ability to coordinate and oversee the work of others, delegate tasks, and ensure smooth operations.

Skills

Deputy Team Leader

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