Consultant
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A dedicated Customer Service Representative with 7 years of experience working. Committed to maintaining professional relationships with clients, to increase profitability and drive business results. Swiftly adapts to demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer, and sales skills simultaneously. Always applies good judgment when performing duties
SMART LIFE FUNERAL INSURANCE under LESAKA – September 2021 till date
System usage – Exergy, Ocular, Excel
Assist with refunds, policy and claim escalations, Policy amendments, retentions. Policy Manual Lapse, Policy reinstates.
NET 1 TECH / LESAKA TECH March 2021- Till Date
System usage – Helpdesk, Data warehouse, Loans warehouse, Excel
Logging HELPDESK call, follow up and closing calls.
RMT & MERCHANT calls, follow up with technicians and or Client and closing calls, Collections, assisting in taking up online loans.
Quantanite October 2020 – End January 2022
System usage - Web excel, calendar for bookings
Campaigns: My health clinic, Bloom and wild
My health clinic: making books and online payments for clinic, Creating Invoices, Sending client test results.
Bloom & Wild: Placing flowers orders, training delivery and attending to complains, with escalation, refund and sending repacking
CCI -MTN Campaign
MTN Contract/POST PAID October 2017- February 2021
Logging Customers Request, Handling Complains, Sending and
Receiving e-mails from various Departments within MTN, Billing
Queries, Debit Order Arrangements, Following up on escalations,
Activating and Deactivating Contract Lines, Explaining Invoices and Statements.
MTN prepaid October 2016- October 2017
sim swap, Phone blacklist, Phone whitelist, Generating PUK number, Voucher recharge and escalations.
