Andile Kheswa

A motivated and confident Call Centre Agent with experience in debt collection and client account management. Skilled in handling both inbound and outbound calls, resolving customer queries, and meeting collection targets in a professional and ethical manner. Passionate about providing excellent service, maintaining client satisfaction, and contributing to a high-performance team within a BPO environment.

Call Centre Agent (Debt Collections) - Nudebt Management (Pty) Ltd

(2023-04)

Collecting outstanding debt on behalf of ER Consulting.

• Conducting inbound and outbound calls to negotiate repayment plans
• Assisting clients with account queries and maintaining accurate records
• Meeting daily and monthly collection targets
• Providing professional and empathetic customer service

Matric - Grade 12 - Kwa-Dukathole Comprehensive School