Andile Madiya

Technical Control & Dispatcher with excellent communication skills with an ability to remain calm, rational and composed, especially in emergency situations. Outstanding organizational and multi-tasking skills coupled with proven experience in Technical Operations Supervision, dispatch, stats compilation, Information Technology, Business Communication, Telephone Etiquette and Conflict Resolution.

Dispatcher - City of Cape Town - Water and Sanitation

(2022-08)

• Checking the accuracy of details recorded on transactional documentation and updating work in progress information/ data on specific applications/ systems of the department.
• Capturing and extracting information on the SAP system.
• Inserting, tracking progress and moving or merging fields on databases to maintain records (shift reports, Body of Knowledge).
• Updating Sharepoint Teamsite corporate policies, practices and procedure manuals within the Technical Dispatch Centre.
• Ensuring instructions/ guidelines are complied with, data accurately updated and related information and records maintained and made available when required.
• Escalating events in accordance with Standard Operating Procedures and providing feedback on the system.
• Dispatching high priority events via the radio to the relevant operating unit in the field for immediate action.
• Dispatching events after hours to the relevant standby staff, as per the standard operational procedure and standby rosters.
• Providing technical support to service crews e.g. Identification of infrastructure, sewer manholes, valves etc.
• Provides the communication interface between Water and Sanitation Operations and the Public.

EPWP Admin & Back-office Dispatcher - City of Cape Town

(2021-01 - 2021-12)

• Dealing with Accounts and general, Water, Housing and Electricity queries.
• Attending to all customer interactions - Answering all incoming interactions via multiple channels, telephone, email, SMS and all social media channels (Twitter, Sharepoint and Whatsapp).
• Dealing with all complaints outside service level agreement (SLA) on a detailed SAP complaint contact according to standard operating procedures (SOPs).
• Performs general administrative duties.
• Dealing with escalations from Councilors, the mayor's office and the public at large.
• Ensuring the City of Cape town's consumer is well informed of any power outages and eventualities with regard of any load shedding.
• Obtain consumer's details and create C3 Notifications on SAP system with GEO Coding information.
• Assisting staff with the handling of account queries, credit and prepaid meters using SAP and Vending Systems.
• Dealing with reconnection queries and escalate to relevant department if necessary.
• Emergency services calls (i.e. vandalism, disconnections, exposed wires, fires, etc.) needs to be dispatched immediately to first line depot foreman and incumbent needs to verify if notification has been released and acknowledged.

Financial adviser - Avbov

(2020)

• Advising clients on funeral and life insurance policies.
• Helping clients plan for future financial needs.
• Building and maintaining strong client relationships.
• Ensuring compliance with industry regulations and internal policies.
• Interpersonal skills to build trust with clients.
• Communication skills to explain complex financial products.
• Financial knowledge of insurance products and planning.
• Customer service skills to ensure client satisfaction.
• Problem-solving skills for tailored advice.

Educator - intermediate and senior - Department of Education

(2018-01 - 2018-12)

• Teaching and lesson planning: Delivering lessons, creating instructional materials, and assessing student progress.
• Mentorship: Guiding junior educators or peers in teaching practices and curriculum development.
• Curriculum development: Contributing to curriculum design, implementation, and evaluation.
• Student support: Providing academic support, guidance, and counselling to students.
• Collaboration: Working with colleagues to achieve educational goals and sharing best practices.
• Leadership: Overseeing educational programs, teams, or departments, and providing strategic direction.
• Curriculum development and implementation: Leading the development, implementation, and evaluation of curricula.

BED - Education - Intermediate and Senior - University of Zululand

Grade 12 - Matric - Mbusi High School (2004)