Field technician at Vukani Gaming (2025-03 – Present)
- Identifying and assessing compliance obligations.
- Responsible for the day-to-day maintenance of LPM's in an allocated area.
- Installation of new LPM's on new sites and game change on our existing sites.
- Monitoring that processes are followed by the compliance function and ensuring its consistency of application.
- Serving as a source of information as required by provincial sites regarding compliance and providing professional advice
- LPM pre-testing and software update.
- Maintain customer relationship, ensure that all LPM's are fully functional.
- Attend to calls logged for faulty LPM's or preventative maintenance within SLA
- Staff training on Gaming policies and procedures and relevant legislation.
Field technician at Tyme Bank (2022-07 – 2024-07)
- Ensure that all customer queries are addressed within the service level agreement stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- To be productive based on the calls allocated, ensure that we comply with all quality management system and procedure provided by the field manager.
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Technical support, trouble shooting, maintenance on Tyme Bank Kiosk.
- Ensure that all policies and procedures are followed according to the company requirements
ATM Field technician at Bytes Manage Solution (NCR) (2018-06 – 2022-07)
Certified to work on: All NCR ATM's, Nedbank desktop, Pep and Pepkor desktop, Server, printers and Networking, Boxer desktop and server, TCR
- Ensure that all customer queries are addressed within the service level agreement stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- To be productive based on the calls allocated, ensure that we comply with all quality management system and procedure provided by the field manager.
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Technical support, trouble shooting, maintenance on retain machines and automated teller machines (ATM).
Test Technician at Static Power (Division of Actom) (2013-07 – 2017-07)
Product worked on: Direct Current management system (24V – 220V)/(30A – 1750A) 12 pulse, 24v – 220v Battery charger (3 – 12 pulse)/(5A – 60A), Discharge unit & Tripping unit, DCMS PC cards, Direct current power supply (24V – 220V)/(15a – 150A). Reason for leaving: contract ended
- Component level testing and repair of manufactured PC cards
- Testing and repairing of manufactured or imported power electronic units
- Ensuring and documenting company quality and safety standards
- Conducting customer factory and site acceptance tests
- Assisting on site repairs, commissioning and installation
Test Technician & Workshop First Aider at Backer Mining Systems (2012-02 – 2013-06)
Product worked on: Wireless Router Access Point (WRAP), Collision avoidance System 4 series (CAS4), Tagging and tracking, Leaky feeder & Two-way radio, DC – DC Power supply, AC – DC Power supply & AC – AC Power supply. Reason for leaving: Electronic department moved back to Germany
- Attending to Wire-less Router Access Point (WRAP) programming.
- Lantronix Win port NR setup and testing.
- Provides technical training to Assemblers.
- Maintains the ISO 9002 system related to calibration
- Develops functional specification for new projects and forms part of implementation team.
- Assisting production with WRAP200, 232-500 & CAS300-CAS430 during assembling
- Performing quality assurance check on all the built printed circuit boards and finished products.
- Certifying of all the units before they leave the premises.
