Andile Memory Kunene

A motivated self-starter, able to quickly grasp issues and attend to details while maintaining a view of the big picture. Expert in juggling multiple projects and achieving on-time completion within budget. Creative, resourceful and flexible, able to adapt changing priorities and maintain a positive attitude and strong work ethic. A clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objective.

Field technician at Vukani Gaming (2025-03 – Present)

• Identifying and assessing compliance obligations.
• Responsible for the day-to-day maintenance of LPM's in an allocated area.
• Installation of new LPM's on new sites and game change on our existing sites.
• Monitoring that processes are followed by the compliance function and ensuring its consistency of application.
• Serving as a source of information as required by provincial sites regarding compliance and providing professional advice
• LPM pre-testing and software update.
• Maintain customer relationship, ensure that all LPM's are fully functional.
• Attend to calls logged for faulty LPM's or preventative maintenance within SLA
• Staff training on Gaming policies and procedures and relevant legislation.

Field technician at Tyme Bank (2022-07 – 2024-07)

• Ensure that all customer queries are addressed within the service level agreement stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• To be productive based on the calls allocated, ensure that we comply with all quality management system and procedure provided by the field manager.
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Technical support, trouble shooting, maintenance on Tyme Bank Kiosk.
• Ensure that all policies and procedures are followed according to the company requirements

ATM Field technician at Bytes Manage Solution (NCR) (2018-06 – 2022-07)

Certified to work on: All NCR ATM's, Nedbank desktop, Pep and Pepkor desktop, Server, printers and Networking, Boxer desktop and server, TCR

• Ensure that all customer queries are addressed within the service level agreement stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• To be productive based on the calls allocated, ensure that we comply with all quality management system and procedure provided by the field manager.
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Technical support, trouble shooting, maintenance on retain machines and automated teller machines (ATM).

Test Technician at Static Power (Division of Actom) (2013-07 – 2017-07)

Product worked on: Direct Current management system (24V – 220V)/(30A – 1750A) 12 pulse, 24v – 220v Battery charger (3 – 12 pulse)/(5A – 60A), Discharge unit & Tripping unit, DCMS PC cards, Direct current power supply (24V – 220V)/(15a – 150A). Reason for leaving: contract ended

• Component level testing and repair of manufactured PC cards
• Testing and repairing of manufactured or imported power electronic units
• Ensuring and documenting company quality and safety standards
• Conducting customer factory and site acceptance tests
• Assisting on site repairs, commissioning and installation

Test Technician & Workshop First Aider at Backer Mining Systems (2012-02 – 2013-06)

Product worked on: Wireless Router Access Point (WRAP), Collision avoidance System 4 series (CAS4), Tagging and tracking, Leaky feeder & Two-way radio, DC – DC Power supply, AC – DC Power supply & AC – AC Power supply. Reason for leaving: Electronic department moved back to Germany

• Attending to Wire-less Router Access Point (WRAP) programming.
• Lantronix Win port NR setup and testing.
• Provides technical training to Assemblers.
• Maintains the ISO 9002 system related to calibration
• Develops functional specification for new projects and forms part of implementation team.
• Assisting production with WRAP200, 232-500 & CAS300-CAS430 during assembling
• Performing quality assurance check on all the built printed circuit boards and finished products.
• Certifying of all the units before they leave the premises.

Grade 12 in English, Afrikaans, Biology, Mathematics, Zulu, Physical Science – Reshogofaditswe High School (2003 – 2003)

ND in Electrical engineering – Tshwane University of Technology (2004 – 2007)