Andile Ntokozo

Dedicated and detail-oriented professional with experience in project coordination, business support, reporting, data analysis, and stakeholder communication within corporate environments. Skilled in project administration, progress tracking, documentation management, meeting coordination, and creating insightful reports using Microsoft Office, Power BI, Excel, Jira, and Confluence. Strong analytical, organizational, and problem-solving abilities with a commitment to continuous improvement and delivering successful project outcomes.

Seeking to leverage my ICT background and PMO experience to contribute as a PMO analyst, supporting project governance, portfolio reporting, risk and issue management, and the successful delivery of strategic business initiatives.

PMO Analyst - Hollard Insurance Australia - Remote

(2026-02)

• Supporting projects across the entire life cycle, including project planning, business cases, design management, solution delivery, third-party vendor management, financial management, project scheduling, and risk management.
• Support financial reporting and management across the portfolio, accurately recording the financial information and reconciling project-related invoices.
• Support program-level tasks and tools utilized across streams (Azure DevOps, Microsoft Project).
• Maintain program registers including schedules, interdependencies, issues, and risks across the portfolio.
• Work with project teams, liaising with offshore and onshore team members as required to ensure timely and accurate reporting.
• Support project and program managers to prepare project reporting artifacts.
• Prepare presentations and other documents as needed.
• Maintain a calendar of key meetings and events.
• Prepare inputs for program-level activities, minutes, actions, etc.

Data Engineer Graduate - Sambe Consulting

(2025-02 - 2026-01)

• Automated dataset refreshes using SQL Server Agent jobs, ensuring reports remained up to-date without manual intervention.
• Created Kibana dashboards to visualise ETL performance and support troubleshooting of data load failures.
• Supported IT delivery initiatives within cross-functional teams.
• Assisted with documentation of processes using Confluence and workflows.
• Collaborated with developers and stakeholders to track progress using Jira Boards such as scrum and kibana.
• Participated in Scrum meetings (Standups, Sprint planning, Retrospectives)

IT Support Engineer - UD Trucks Southern Africa - Pretoria

(2024-05 - 2025-01)

• Provided first-line technical support to end users for hardware, software, and network-related issues.
• Resolved 20+ support tickets per week while maintaining high service levels and minimal business disruption.
• Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
• Diagnosed and resolved Microsoft Windows and Microsoft 365 issues.
• Escalated critical incidents to appropriate internal and external stakeholders.
• Documented solutions, procedures, and troubleshooting guides using Confluence.
• Participated in Agile team meetings, sprint reviews, and service improvement initiatives.
• Assisted users with account access and application support requests.

Advanced Diploma - Computer Science - Tshwane University of Technology (2026-02)

Diploma - ICT in Applications Development - Walter Sisulu University (2021-02 - 2023-12)