Andiswa Koti

Motivated and adaptable professional with experience in customer service, call centre operations, retail, hospitality and administration-related environments. Recognised for strong communication, attention to detail, resilience under pressure and a customer-focused approach. Eager to grow professionally, take on responsibility and contribute positively to an organisation.

Head Barista at CanD's Kitchen (2024-12 – Present)

• Head barista and drinks server.
• Reference: Gary Felix — 063 173 9687

Barista at Starbucks (2024-02 – 2024-11)

• Delivered exceptional guest experiences while preparing quality handcrafted beverages and food.
• Took customer orders and payments, maintained work areas and followed cleaning and sanitation procedures.
• Reference: Khanyisa Mapete — 067 622 3193

IEC Official at IEC South Africa (2024-05 – 2024-05)

• Assisted with special and national votes from 27 May to 29 May and assisted with vote counting.
• Reference: Asanda Mapukata (Area Manager) — 078 605 3295

IEC Official at IEC South Africa (2023-11 – 2023-11)

• Assisted with voting registration during Week 1 and Week 2.
• Reference: Asanda Mapukata — 078 605 3295

Customer Service Advisor at Capita (2022-04 – 2023-04)

• Handled customer enquiries, queries, complaints and questions and provided information about products and services.
• Processed orders, aimed for first-call resolution and protected customer information through required security procedures.
• Reference: Monray Klazen (Capita SA Team Leader) — 076 203 9203 • monray.klazen@capita.com

Call Centre Agent at Merchants SA (2021-10 – 2022-01)

• Handled inbound Walmart customer calls and assisted with product-related queries.
• Reference: Natasha Kwinana (Team Leader) — 068 092 8791

Till Operator (Cashier) at Mr Price Group (2020-11 – 2021-08)

• Worked in the stockroom before progressing to card-payment and till operations.
• Assisted customers with payment transactions.
• Reference: Rena Thomas (Assistant Store Manager) — 083 407 3680

Call Centre Agent (Outbound) at DA Call Center (2019-03 – 2019-07)

• Contacted community members to gather feedback, register information and support voter-readiness activities.

Sales Agent at Affordable Benefits Company (Clientele Life) (2018-05 – 2018-09)

• Sold Clientele Life funeral, legal and hospital cover products.
• Reference: Nolubabalo (Team Leader) — 083 518 0910

Till Operator (Cashier) at Woolworths WhaleCoast Mall (2017-11 – 2018-01)

• Processed clothing-related customer payment transactions.
• Reference: Cannon Malgus (Line Manager) — 073 830 7628

National Senior Certificate (Matric) – Hoerskool Hermanus High School (2013-01 – 2017-12)