Andre Naiken

Experienced professional with a background in Law enforcement, Security management, and Operations. Proven track record of successful investigations, leadership, and management within the public and private sectors.

Accomplished Security

Manager with more than 15 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.

Dedicated Criminal

Investigator focused on keeping general public safe through superior investigation of crimes and offenses. Assists fellow employees, superiors and community leaders in complex investigations of crimes against people, property crimes and organized crime. Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Professional in security with hands-on experience in mobile protection and threat response.

Skilled in surveillance, risk assessment, and emergency protocols. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven with commitment to maintaining safety and security.

Privates Investigation and Close Protection - Self Employed - Richmond KZN

(2025-02)

I conduct private investigation by tracing suspects and work undercover by conducting surveillance if required. I try assist in cases such as missing persons which is prevalent in our communities especially when young girls disappear and need to be traced. I also assist farmers in our area with cases of stock theft and theft of diesel.

I have clients such as Lawyers, Business Executives and members of the Judiciary who I assist by escorting and conducting close protection. There are also incidents of fraud which I investigate and most of my results and achievements are because I have good informers and working closely with Law enforcement agencies.

Security Manager - Promed Technologies / Veralum - Durban

(2024-03 - 2024-10)

• Led security ops across multiple warehouses, ensuring client protection
• Conducted surveillance for client warehouses in various provinces
• Managed and protected trucks on route, enhancing secure deliveries
• Implemented enhanced security protocols at Phoenix by establishing a control room to monitor the warehouses and loading and off loading of trucks with the aim of eliminating theft
• Managed a team of security personnel, providing regular training for improved performance and professional growth
• Kept team compliant with security protocols and appearance standards
• Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans
• Oversaw team of security officers and managed scheduling and performance evaluations
• Investigated incidents and wrote reports
• Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility
• Improved physical security by redesigning facility layouts to eliminate vulnerabilities and enhance surveillance capabilities
• Enhanced security protocols, leading team to implement comprehensive surveillance and access control systems
• Monitored and maintained CCTV and access control systems to protect personnel and assets
• Established and maintained close working relationships with local law enforcement officers

Security Site Manager - Fidelity Security Services - Pietermaritzburg

(2022-09 - 2023-05)

• Oversaw security operations across multiple companies at Cato Ridge as Site Manager for Fidelity Security Services
• Conducted ongoing security oversight of client warehouses across various provinces
• Managed surveillance of trucks en route to their destinations
• Enhanced security protocols at Cato Ridge site
• Delivered risk mitigation and asset protection
• Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed
• Wrote and submitted daily reports on security team operations
• Monitored and approved access control systems for accessibility to authorized personnel
• Streamlined reporting procedures, resulting in improved communication between security staff and management
• Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures
• Recorded incident reports with detailed accounts of occurrences
• Enhanced site security by implementing surveillance systems and conducting regular patrols

Head of Richmond Municipal Security - Richmond Local Municipality - Richmond

(2011-03 - 2018-09)

• Oversaw the protection of the Richmond Mayor and managed security operations for the municipality
• Managed and motivated employees to be productive and engaged in work
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
• Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel
• Facilitated collaboration between different departments to integrate security considerations into broader organizational operations
• Responded swiftly to security incidents and effectively resolved security issues
• Established and maintained close working relationships with local law enforcement officers
• Investigated and resolved security breaches to protect organization and corporate assets
• Worked well in a team setting, providing support and guidance
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Participated in team projects, demonstrating an ability to work collaboratively and effectively

Centre Shopping Manager - Magnificent Four Properties (Isolenu Group Holdings) - Richmond

(2008-11 - 2011-03)

• Managed the development and operations of a shopping centre, overseeing tenant relations, security, and maintenance
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction
• Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations
• Collaborated closely with architects during new construction projects, providing input on best practices for efficient facility design
• Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants
• Enhanced tenant satisfaction, responding promptly to all service requests and conducting regular feedback sessions
• Prepared reports and schedules with accuracy
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Operations Manager / Commander - LMT Security Services - Richmond

(2004-03 - 2006-10)

• Managed security operations and personnel for a new security company in the Richmond magisterial district
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Supervised operations staff and kept employees compliant with company policies and procedures
• Analyzed and reported on key performance metrics to senior management
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints
• Reduced turnaround time for project completion through effective resource allocation and team management
• Assisted in recruiting, hiring and training of team members
• Interacted well with customers to build connections and nurture relationships
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Prepared and delivered investigative reports and briefings
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly

Police Officer/Police Detective - The South African Police Service - South Africa

(1994-01 - 2003-03)

• Served in various roles including uniform branch, detectives, and investigation units, handling a wide range of criminal cases and achieving successful convictions
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations
• Conducted witness interviews and gathered details regarding incidents to determine best course of action
• Apprehended offenders and conducted interviews and interrogations
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals
• Secured crime scenes, gathered evidence, and questioned witnesses
• Conducted preliminary investigations at scenes of major crimes
• Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs
• Testified effectively in court, contributing to successful prosecutions of offenders
• Assisted in special investigations and crime prevention programs
• Conducted searches of individuals, vehicles and premises
• Wrote detailed reports outlining case findings for internal files and legal purposes
• Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills
• Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects
• Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases
• Sent specimens to labs and ran fingerprints through databases to identify individuals of interest
• Investigated complaints brought by members of community by conducting interviews and compiling evidence
• Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices
• Reduced criminal activity in assigned areas through proactive policing and community engagement
• Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals
• Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities

Post Graduate Diploma - Forensic Investigation and Criminal Justice - University of Kwazulu Natal (2005-03 - 2008-10)

Higher National Certificate - Disaster Management Certificate - UNISA (2013-03 - 2014-04)

Higher National Certificate - Disaster and Risk Management NQF5 - LGSETA (2015-04 - 2016-03)

Diploma - Security Management - UNISA (2016-03 - 2017-02)