Manager
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I am a results-driven professional with an extensive background in business and technical management, specializing in telecommunications, team leadership, and process optimization. I leverage data-driven insights to enhance efficiency and streamline operations. With experience managing large technical teams, I excel in problem-solving, performance management, and operational strategy. Passionate about continuous improvement, I seek opportunities to drive innovation and maximize business impact.
Operational Leadership (2017–2023, Area Manager – CFS Group/Cubic Blue)
Directed large field teams, ensuring compliance, performance management, and staff development.
Strengthened client relationships and optimized communication between staff, company, and clients.
Oversaw scheduling, reporting, recruitment, and disciplinary procedures.
Specialized in operational efficiency, risk management, and policy enforcement.
Technical Expertise (2013–2017, Specialist – Technical Support)
Led technical training and onboarding for new business partners.
Managed IT equipment installation, audits, and compliance with Vodacom standards.
Designed and implemented TechZone desks to meet departmental needs.
Ensured minimal downtime through proactive maintenance and updates.
Repair & Diagnostics (2008–2013, Level 3 Repair Technician – CFS Group & Reconnect Mobile/Nokia)
Delivered fast, high-quality component-level repairs and diagnostics.
Maintained strict quality assurance standards to maximize client satisfaction.
Specialized in turnaround time management and technical troubleshooting.
Retail & Team Management (2005–2008, Assistant Manager – Vodacom Shop & Repairs)
Supervised retail operations, repairs, and customer service.
Supported technical and sales teams in achieving performance targets.
Built early foundations in leadership and operational oversight.
Udemy - Power automate In house KID Group - Power BI
SEESA - labour law in the workplace
Damelin - Business administration management
Potchefstroom Business School - Project management
