Andrew Miller

Global Enablement Manager with 13+ years of experience building and scaling enablement functions from the ground up in high-growth B2B SaaS environments. Proven track record establishing COO-level governed enablement programmes across partner, customer, and internal audiences in EMEA, North America, and APAC. Combines rare technical depth (SAP Basis, CCNP, CompTIA A+) with expertise in programme design, learning management systems (LMS), content lifecycle governance, and cross-functional stakeholder management.

Demonstrated ability to design scalable training infrastructure, drive measurable business outcomes, and lead global teams across multiple regions.

Global Enablement Manager at Co-Flo Enterprise (2023-01 – Present)

Reports to COO. Co-Flo is a global B2B SaaS workflow automation platform for professional services, headquartered in the Netherlands, with offices across EMEA, North America, and APAC.

• Scaled the enablement function from a regional hire to a COO-reported, globally governed capability within 14 months, encompassing partner enablement, customer enablement, internal enablement, and support enablement across 46 staff, 10 partner organisations, and 3 global regions
• Designed and executed a global customer enablement content ecosystem: 71 training modules, a 100+ video Supademo demo repository, and a structured Confluence knowledge base — version-controlled, searchable, and contextually delivered; established certification paths and learning journeys achieving an average satisfaction score of 8.6/10
• Led internal enablement programmes equipping Sales, Product, Engineering, and Customer Success teams with consistent knowledge of customer workflows and product value drivers; operationalised ownership boundaries between departments to ensure organisational alignment
• Established and governs the global enablement roadmap, KPI frameworks, and full content lifecycle (creation, review, update, retirement) across customer, partner, and internal domains
• Manages AI-leveraged enablement research and implementation — identifying solutions to scale content delivery and reduce time-to-competency; developed a Claude AI skill to automate performance reviews
• Led companywide SOP and Best Practice Guide analysis, establishing a formal templated way of working and a structured Confluence knowledge base; governs ongoing content lifecycle management
• Manages outsourced resource relationships and supports HR with knowledge repository structuring, onboarding, and role handover processes

Senior Practice Lead: System Design & Implementation at IsoMetrix Software (2023-01 – 2023-07)

Led global product delivery across the EHS Business Unit, managing a professional services team of 3 Senior/Principal Leads, 26 Implementation Consultants, and 70+ partner resources across Business Analysis, System Design, and Implementation disciplines.

• Drove strategic alignment of global delivery to ensure Professional Services were delivered in a commercially sustainable and quality-controlled manner
• Championed enablement requirements through a globally aligned best-practice framework, bridging the gap between delivery capability and organisational learning

Manager: Strategic Projects at IsoMetrix Software (2022-01 – 2022-12)

Triaged and coordinated 18 high-value global projects with direct strategic impact, ensuring rapid and sustainable growth of the Professional Services portfolio; all projects delivered on time and within scope.

• Designed and drove end-to-end implementation strategy, ensuring successful integration into existing delivery frameworks and measurable commercial outcomes

Manager: Enablement at IsoMetrix Software (2019-01 – 2022-12)

Designed and scaled a global product training programme for clients, staff, and partners across EMEA, North America, and APAC; assessed and improved product knowledge across customers, internal teams, and 3+ partner organisations, reaching 50+ internal staff.

• Drove the Quality Lead Programme (internal and partners), introducing scalable delivery innovations and best practices that measurably improved quality outputs globally

Technical Trainer at IsoMetrix Software (2018-01 – 2019-12)

Developed and delivered in-house product training, administrator system training, and induction programmes; mapped annual training plans and assessed impact on employee skills and KPIs.

Training Manager at Wildfig Learning Resources (2012-01 – 2018-12)

Designed and managed customer service, sales, IT, and Train-the-Trainer programmes across multiple South African regions, reaching approximately 4,000 staff through a team of 20 trainers.

• Led coaching initiatives across regions, achieving a 12% average sales performance uplift, 30% improvement in shopper satisfaction scores, and 40% improvement in staff retention rates

SAP Technical Consultant (Basis) at Peev Consulting Services (2009-01 – 2011-12)

Delivered SAP system implementation, migration, and multi-platform administration — providing rare technical grounding that underpins a deep understanding of enterprise systems within an L&D career.

Certification in Project Management Fundamentals – PM Ideas (2021-01)

Certification in Assessor Certification – Skills Dynamics Africa (2016-01)

Diploma in Business Analysis – Faculty Training Institute (2012-01)

Certification in CompTIA A+ – Majestic Training & Development (2009-01)

Certification in Cisco Certified Network Professional (CCNP) – Majestic Training & Development (2009-01)