Anel Dorfling

Dedicated professional with over 15 years of experience in customer service and administrative roles, emphasizing teamwork and problem-solving skills. Proven track record of delivering high-quality results through effective communication and adaptability in diverse environments. Strongly committed to enhancing operational efficiency and promoting patient care excellence.

Sales Lady/Cashier at Milady's Clothing (2006 – 2011)

• Assisted with stock taking, ensuring accurate inventory management and minimizing discrepancies.
• Served as a cashier, processing transactions efficiently while providing exceptional customer service.
• Conducted data capture to maintain accurate sales records, contributing to improved operational efficiency.
• Collaborated with team members to enhance the shopping experience, increasing customer satisfaction ratings.

Data Capture at Raysonic Middelburg (2011 – 2015)

• Executed comprehensive data capture tasks during night shifts, ensuring accurate and timely entry of critical information.
• Improved data accuracy by 20% through meticulous review processes and attention to detail.
• Collaborated with cross-functional teams to streamline data management, enhancing overall operational efficiency.

Reception at Dr Rita Nel (2016 – 2019)

• Managed appointment scheduling, increasing patient bookings by 25% through proactive communication and organization.
• Operated the switchboard efficiently, directing over 100 calls daily while maintaining a high standard of customer service.
• Maintained patient records with 100% accuracy, streamlining administrative processes and enhancing data retrieval efficiency.
• Coordinated with healthcare teams to ensure timely patient care and follow-up, contributing to improved patient satisfaction.

Logger at Lancet Eugene Marais Hospital (2020 – 2025)

• Ensured patient comfort and care by actively addressing needs and concerns during hospital visits.
• Delivered timely patient results to the physician, contributing to prompt and accurate treatment decisions.
• Executed the collection of specimens efficiently, adhering to safety protocols and enhancing diagnostic accuracy.
• Collaborated with medical staff to streamline the patient care process, improving overall hospital service delivery.