Anela Mapete

Entry-level Paralegal and Legal Tech Specialist with hands-on experience in AI-driven legal research, document drafting, case management, and Microsoft 365 administration. Certified in Oracle Cloud Infrastructure Generative AI Professional, Oracle AI Associate, and Microsoft 365 Fundamentals. Proven ability to leverage generative AI, e-discovery tools, and cloud platforms to streamline legal workflows, ensure compliance, and support remote teams.

Strong communicator with keen attention to detail, seeking remote or hybrid paralegal or AI-legal tech roles.

Paralegal - Wright Family Law Group - Massachusetts, United States (Remote)

(2025-10)

• Conducted legal research and drafted contracts and pleadings using AI-powered tools to accelerate case preparation and analysis.
• Managed case files and documentation through AI-enhanced case management systems, improving accuracy and operational efficiency.
• Communicated with clients, gathered case information, and implemented AI-driven solutions to enhance client interaction and data processing.
• Assisted attorneys with hearing and trial preparation, utilizing generative AI for predictive outcomes and in-depth legal research.
• Maintained compliance and confidentiality by applying AI-enhanced data security measures.

Service Desk Administrator - Kocho - Wales, United Kingdom (Remote)

(2024-01 - 2025-10)

• Provided first-line support for Microsoft 365, Azure, and Exchange environments, using AI-assisted diagnostics for fast issue resolution.
• Troubleshot technical issues, automated repetitive tasks with AI tools, and supported hardware and system upgrades.
• Collaborated remotely with engineering teams on AI integration initiatives to improve system performance.
• Developed knowledge base articles using AI content generation, enabling faster team access to solutions.

L1 Software Support Analyst - Construct Education - Texas, United States (Remote)

(2023-07 - 2023-09)

• Resolved over 20 daily support tickets in Salesforce while identifying opportunities for ticketing process automation.
• Delivered user support for Microsoft Office 365 applications (Outlook, Word, Excel, Teams), enhancing productivity.
• Created clear guidance documentation and escalated complex issues with data-driven insights.

IT Support - DGMT - Cape Town, South Africa

(2022-06 - 2023-02)

• Provided desktop support, including Windows installations, hardware repairs, and Microsoft 365 administration with AI monitoring tools.
• Troubleshot email and network issues while researching AI applications for predictive maintenance.

ICT Technician - City of Cape Town CapaCiTi - Cape Town, South Africa

(2022-02 - 2022-06)

• Managed system installations, Microsoft Office 365 deployment, and network security using efficiency tools.

Customer Service Consultant - WNS Global Services - Cape Town, South Africa

(2020-11 - 2021-10)

• Resolved utility-related inquiries using SAP and explored predictive analytics opportunities for service automation.

NQF Level 5 - Law and Information Science - University of South Africa (2020)

National Senior Certificate (2015)