Anele Gcuma
Receptionist / Reservationist
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About
The two most important aspect of any working environment is Passion and Commitment. Any mission becomes simple once these aspects are applied and perfected. Providing a professional positive persona within the place of employment becomes natural as you adapt and exert your passion for perfection. Some say "It’s easier said than done" I see that as an Excuse
Experience
Blue Marlin Hotel (Dream Hotels & Resorts) | Receptionist / Reservationist
Switch board operator
Apex computer system
Administering check-in and check-out of guests
Taking and sending mails
Making walk-in reservations
Data capturing
Process incoming and outgoing telephone calls
Key responsibilities
Provide booking and reservation services to customers
Process reservations by mail, telephone, fax or central reservationsystem referral
Process reservations from the sales office, other hoteldepartments, and travel agents
Taking and inputting reservations
Negotiating rates in hotels
Upselling, or offering a more expensive room to the customer
Organize and manage reservations
Accuracy taking payment information and keeping it safe
Key responsibilities
Education
Ogwini Comprehensive High School, National Senior Certificate - 2015
International Hotel School, Food & Beverage Services NQF Level 4 -2020
TEFL Professional Institute, Teaching English as a Foreign Language - 2023
SERR Synergy, Fire Fighting Course - 2023
