Anele Gcuma

The two most important aspect of any working environment is Passion and Commitment. Any mission becomes simple once these aspects are applied and perfected. Providing a professional positive persona within the place of employment becomes natural as you adapt and exert your passion for perfection. Some say "It’s easier said than done" I see that as an Excuse

Blue Marlin Hotel (Dream Hotels & Resorts) | Receptionist / Reservationist

Switch board operator

Apex computer system

Administering check-in and check-out of guests

Taking and sending mails

Making walk-in reservations

Data capturing

Process incoming and outgoing telephone calls

Key responsibilities

Provide booking and reservation services to customers

Process reservations by mail, telephone, fax or central reservationsystem referral

Process reservations from the sales office, other hoteldepartments, and travel agents

Taking and inputting reservations

Negotiating rates in hotels

Upselling, or offering a more expensive room to the customer

Organize and manage reservations

Accuracy taking payment information and keeping it safe

Key responsibilities

Ogwini Comprehensive High School, National Senior Certificate - 2015

International Hotel School, Food & Beverage Services NQF Level 4 -2020

TEFL Professional Institute, Teaching English as a Foreign Language - 2023

SERR Synergy, Fire Fighting Course - 2023