Anele Nyuswa

A highly skilled UK Campaign Contact Centre Specialist with four years of continuous experience across sales, retentions, and value-added product (VAPS) upselling. Proven track record of operating in highly regulated environments, maintaining a weekly retention score on tier-one accounts and consistently exceeding premium device sales targets. Deeply familiar with UK compliance standards, objection handling, and delivering excellent quality assurance metrics.

Retentions and Sales Advisor at Concentrix (Sky Mobile) (2025-06 – Present)

• Managed high-stakes inbound retention queues, successfully keeping cancellations under the strict limit of 5 per week.
• Maintained a consistent weekly retention score, earning financial performance incentives every week of tenure.
• Drove mobile device upsales using specialized upgrade frameworks (Swap 12 & Swap 24).
• Consistently exceeded the standard campaign device target to unlock more commission.
• Cross-sold critical value-added services (VAS), specializing in Sky Mobile insurance attachments.

Sales Advisor at Huntswood CXP (Domestic&General) (2024-11 – 2025-05)

• Handled blended inbound and outbound sales queues for a leading UK household appliance insurance provider.
• Upsold existing clients on comprehensive home cover extensions, including pest, infestation, plumbing, drainage, and boiler protection plans.
• Identified gaps in existing customer portfolios to cross-sell value-added services that matched individual risks.

Inbound Sales Agent at CCI South Africa (Utilita) (2022-11 – 2024-10)

• Served on a premium energy campaign handling inbound utilities sales, quotes, and account creations for UK gas and electricity consumers.
• Processed Change of Tenancy (COT) accounts efficiently for customers moving into properties already supplied by the network.
• Quoted and signed up new residential customers by effectively communicating pricing benefits and tariff structures.
• Developed a strong foundation in clear vocal delivery, active listening, and building rapport with British audiences.

National Senior Certificate – Okumhlophe Secondary School (2021)