Anele Zuma

Motivated and resilient professional with strong problem-solving skills and a customer-focused approach. Equipped with a Bachelor's Degree in Emergency Medical Care and hands-on experience in customer service and call center operations. Recognized for perseverance, adaptability, and effective communication.

Customer Service & Stock Control at Clicks (2025-12 – Present)

• Handled inbound calls with professionalism and empathy.
• Provided product and service information to clients.
• Resolved customer issues promptly, improving satisfaction rates.

Call Agent at Italk Call Center (2024-07 – 2025-01)

• Assisted customers with product inquiries and purchases.
• Conducted accurate stock counts and maintained inventory records.
• Ensured a positive shopping experience through attentive service.

Matric – UMNCONJANA HIGH SCHOOL (2022)