Anele Zwane
Profile
Talent
Soweto, City of Johannesburg Metropolitan MunicipalityMember since July 8, 2023
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About
-5 years experience in a call center environment
- Merchants Company- Telecommunications
- Assisting clients with troubleshooting their network
- Doing sim swaps
- Blacklisting lost/stolen devices
- Lock/unlocking sim cards
- Assist with purchased prepaid airtime/data
- Webhelp- Amazon Retail
- Assist clients with online orders
- Process refund, replacements and returns
- Tracking orders
- Capitec Bank
- Cross skill agent
- Assisting clients with their accounts
- Credit enquiries
- balance enquiries
- stop/activate cards
- Funeral/lice cover policy enquiries
- Assisting branches with things they cannot do
- Warm leads for offering credits
Experience
-5 years experience in a call center environment
- Merchants Company- Telecommunications
- Assisting clients with troubleshooting their network
- Doing sim swaps
- Blacklisting lost/stolen devices
- Lock/unlocking sim cards
- Assist with purchased prepaid airtime/data
- Webhelp- Amazon Retail
- Assist clients with online orders
- Process refund, replacements and returns
- Tracking orders
- Capitec Bank
- Cross skill agent
- Assisting clients with their accounts
- Credit enquiries
- balance enquiries
- stop/activate cards
- Funeral/lice cover policy enquiries
- Assisting branches with things they cannot do
- Warm leads for offering credits
