Anele Zwane

-5 years experience in a call center environment

• Merchants Company- Telecommunications

1. Assisting clients with troubleshooting their network
2. Doing sim swaps
3. Blacklisting lost/stolen devices
4. Lock/unlocking sim cards
5. Assist with purchased prepaid airtime/data

• Webhelp- Amazon Retail

1. Assist clients with online orders
2. Process refund, replacements and returns
3. Tracking orders

• Capitec Bank 

1. Cross skill agent
2. Assisting clients with their accounts
3. Credit enquiries
4. balance enquiries
5. stop/activate cards
6. Funeral/lice cover policy enquiries
7. Assisting branches with things they cannot do
8. Warm leads for offering credits

-5 years experience in a call center environment

• Merchants Company- Telecommunications

1. Assisting clients with troubleshooting their network
2. Doing sim swaps
3. Blacklisting lost/stolen devices
4. Lock/unlocking sim cards
5. Assist with purchased prepaid airtime/data

• Webhelp- Amazon Retail

1. Assist clients with online orders
2. Process refund, replacements and returns
3. Tracking orders

• Capitec Bank 

1. Cross skill agent
2. Assisting clients with their accounts
3. Credit enquiries
4. balance enquiries
5. stop/activate cards
6. Funeral/lice cover policy enquiries
7. Assisting branches with things they cannot do
8. Warm leads for offering credits

Grade 12

Southview high school