Angel Kwazy

Motivated and detail-oriented customer service professional with 2 years of experience supporting clients at Tshwane University of Technology. Skilled in multitasking, effective communication, and CRM tools. Currently pursuing a diploma in Contact Centre Management, with a strong commitment to delivering exceptional remote support. Actively seeking inbound and outbound remote contact center roles to apply and grow customer service expertise.

Customer Support Assistant - Tshwane University of Technology - Pretoria, South Africa

(2023-01 - 2024-12)

• Provided front-line support to students and staff via phone, email, and in-person queries.
• Managed multiple inquiries simultaneously while maintaining high service standards.
• Used CRM tools to log and track support tickets and follow-ups.
• Collaborated with academic departments to resolve complex issues efficiently.
• Maintained a 95% satisfaction rating based on internal feedback.

Diploma - Contact Centre Management - Tshwane University of Technology (2026)

National Senior Certificate - Republic of South Africa (2021-12)