Angel Mance

With over 5 years of experience as a Claims Assessor and 6 years at Oneplan, I've developed a strong foundation in the insurance industry — particularly in health insurance claims, customer service, and client relationship management. I'm RES certified, and I bring a people-first mindset to every task I handle, whether it's assessing claims efficiently, guiding clients through complex processes, or supporting team goals. My background also includes experience in sales and customer service, giving me a well-rounded perspective.

CLAIMS ADMINISTRATOR - ONEPLAN

(2018-01 - 2020-12)

CLAIMS ASSESSOR - ONEPLAN

(2020-01)

• Review and assess health insurance claims to determine eligibility and coverage.
• Ensure claims are processed in line with company policies, procedures, and regulatory requirements.
• Communicate with clients via email and WhatsApp regarding claim queries, additional documentation, or claim outcomes.
• Maintain accurate and up-to-date claim records in the system.
• Liaise with internal departments to resolve claim issues or escalate complex cases.
• Provide excellent customer service, ensuring clients feel supported and informed throughout the claims process.

GRADE 12 (MATRIC) - MOKGOME SECONDARY SCHOOL (2009)

RES: REPRESENTATIVES (2015)