Angela Adonis
Customer Service
Talent
Johannesburg, City of Johannesburg Metropolitan Municipality0Member since February 23, 2022
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About
Hardworking Customer Service Professional…
Experience
- To ensure Customer Service excellence, and maintain the highest possible standards of service delivery and respect for electricity's valued Consumers daily
- Receiving complaints, faults and queries via Telephone, Email and SMS.
- Performs general administrative functions in the TOC (Technical Operational Centre).
- Submitting leave requests to Team Leaders
- Correspondence: email and SMS
- Adherence to policy and procedure regarding general housekeeping and cleanliness in the TOC
Education
Day Courses Attend via City of Cape Town
March 2018 Telephone Etiquette
2nd - 4th May 2017 Advanced Customer Service Care
November 2013 Telephone Etiquette
March 2012 Basic SAP and C3 Notification Course - Red1
December 1999- Microsoft Office Suite and Typing Certificate- Edcon Computer Academy
December 1998- Secretarial Diploma- Collingwood Secretarial College
December 1994- Grade 12 certificate- Scottsville Secondary School
