Anisha Rungopal
Team Leader, Quality Assurance Analyst
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About
I am extremely passionate about customer service, client retention & building a strong brand presence.
I have more than 18 months BPO experience as an extremely successful Team Leader.
I am highly proficient in all Microsoft Word applications, Pastel, SAP CRM & various in-house accounting & customer service packages.
Proven ability to efficiently manage a large customer base and a high volume of new implementations every month
Strong operational skills that drive organizational efficiencies and result in improved customer retention.
Recognized ability to develop and drive a culture of innovation, change and growth to optimize customer experience.
Demonstrated excellence in analytical thinking and problem-solving to improve processes and provide a durable competitive advantage.
Outstanding communication skills, the capacity to negotiate and influence positive outcomes and the sensitivity to work cross-functionally with all individuals.
