Cashier - Pick N' Pay
Switchboard Operator - Metropolitan Health Group (Polmed Medical Aid)
- SWITCH BOARD
- Transferring call to the relevant extension provides clients with relevant information, taking messages and emailing registering the calls we receive for the day
- Receptionist-in the walking centre, welcoming members and giving them the disc of the numbers, helping members with relevant forms when they don't want to see the consultant and controlling the queue also
Receptionist - Metropolitan Health Group (GEMS Medical Aid)
- CALL CENTRE
- Data Capturing, resolution of client queries, investigating queries where necessary and provide timeous feedback to the member
- Interpreting the query and determine the appropriate path of resolution, escalating queries where necessary to ensure member satisfaction
- Accurate logging of information for statistical reporting purposes and doing membership duties like adding newborn babies, lift suspensions for dependents that we never received document on time and still students, update fica details as a specialist
Customer Service - Call Centre Agent (GEMS Medical Aid)
- Efficient provisioning and operation
- The installation, configuration, upgrade, administration, monitoring and maintenance of networking and infrastructure components, in support of operational systems and the development environment
