Anneke Erasmus
SERVICE & GUEST RELATIONS
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About
I am a hardworking, reliable and detail-oriented professional with strong proficiency in Microsoft Office 365 (Word, Excel, Outlook and PowerPoint). I have experience in fast-paced, customer-focused environments where I developed strong administrative, organisational and communication skills. I am able to manage tasks accurately, meet deadlines and adapt quickly to new systems and processes.
I work well independently as well as in a team and I am highly determined to secure a remote role where I can apply my skills, stay consistent and continue to grow professionally in areas such as administration, data entry or customer support.
Experience
SERVICE & GUEST RELATIONS - Mina Brasserie, Four Seasons DIFC
(2025-09 - 2026-02)
- Brand Representation: Acted as the primary face of a global luxury brand, maintaining a flawless professional image and demeanor to align with corporate standards.
- Workflow Optimization: Partnered with management to manage high-volume guest flow and operational rotations, ensuring maximum efficiency.
- Conflict Resolution: Mastered de-escalating high-pressure situations with international clientele through calm, solution-oriented diplomacy.
- Cross-Functional Collaboration: Integrated into a multicultural team to foster high-performance standards and mutual respect.
WAITRESS/ HOSTESS (FRONT-OF-HOUSE ADMIN) - The Engine Room, St. Regis Doha
(2024-07 - 2025-05)
- Digital Resource Management: Managed administrative logistics using Seven Rooms and Micros Oracle, ensuring 100% accuracy in data entry and reservation tracking.
- Financial Integrity: Entrusted with daily cash float handovers and precise billing for high-value transactions.
- Communication Hub: Served as the central point for client inquiries and bookings, utilizing active listening and professional verbal communication.
- Inventory Logistics: Managed side-station readiness and inventory to ensure the team was equipped for high-turnover operations.
CASUAL WAITRESS/ HOSTESS - Org de Rac Wine Estate
(2024-04 - 2024-06)
- Event Coordination: Executed formal setups for high-profile estate functions and corporate events.
- Sales & Logistics: Managed wine tastings, calculated guest bills, and actively drove product sales through personalized service.
Education
Bachelors Pass - Drostdy Technical High School (2023)
