Annic Masemola

Professional and customer-focused Beauty Consultant with experience in beauty retail, makeup application, skincare recommendations, and customer service. Skilled in assisting clients with selecting suitable beauty products, demonstrating makeup techniques, achieving sales targets, and maintaining high visual merchandising standards. Strong communication, product knowledge, and relationship-building abilities in fast-paced retail environments.

Beauty Consultant - Woolworths

(2022-01 - 2026-01)

• Assisted customers with selecting beauty and skincare products
• Provided product knowledge and personalised recommendations
• Maintained attractive product displays and stock levels
• Processed sales transactions accurately
• Helped achieve sales targets through upselling and promotions
• Handled customer queries and complaints professionally
• Ensured high standards of store presentation and hygiene
• Built strong customer relationships through excellent service

Call Centre Agent - MultiChoice

(2019-03 - 2021-12)

• Handled inbound and outbound customer calls
• Assisted customers with account and technical queries
• Resolved complaints professionally and efficiently
• Updated customer information accurately on internal systems
• Met daily and monthly performance targets
• Maintained high customer satisfaction ratings

Chef Intern - Emerald Casino

(2017-01 - 2018-12)

• Assisted in food preparation and kitchen operations
• Followed food safety and hygiene standards
• Prepared ingredients according to recipes and kitchen standards
• Maintained cleanliness of workstations and equipment
• Supported senior chefs during service periods
• Worked effectively as part of a kitchen team

Diploma - Corrections Management - University of South Africa (UNISA)

Certificate - N6 Hospitality - Sedibeng College

National Senior Certificate - Matric - Isikhumbuzo Secondary School