Antoinette Stevens

Retail and operations leader with 30+ years' experience driving sales, improving performance, and leading teams in fast-paced environments. I manage high-value businesses, deliver strong results, and build accountable teams. I am eager to bring my proven expertise, energy, and immediate impact to your team and contribute to future success.

Retail Manager at ARC (2024-01 – 2026-04)

Directed store operations at ARC Tygervalley, driving annual turnover of R14 million with a team of 15 staff

• Directed store operations at ARC Tygervalley, driving annual turnover of R14 million with a team of 15 staff
• Set and managed sales targets, consistently improving overall store performance
• Oversaw stock control processes and implemented loss prevention strategies to protect profitability
• Led recruitment, staff scheduling, training, and performance management to build a productive team
• Delivered day-to-day operational leadership to support sales growth, customer service, and efficient store execution
• Monitored sales performance, set targets, and implemented strategies to increase revenue
• Managed inventory levels, stock replenishment, and loss prevention procedures accurately
• Analyzed sales reports and key metrics to support business decisions and planning
• Ensured compliance with company policies, safety regulations, and operational procedures
• Coordinated visual merchandising and promotional displays to drive customer engagement

Retail & E-Commerce Manager at ARC (2022-06 – 2024-12)

Managed the launch of the Cavendish store and e-commerce operations, delivering turnover of R16 million for retail and R19 million for online

• Managed the launch of the Cavendish store, coordinating contractors and suppliers to support a successful opening
• Delivered turnover of R16 million for the Cavendish store and R19 million for the online business
• Recruited and trained team members across retail and e-commerce operations to support service and performance goals
• Introduced sustainable packaging initiatives and managed courier partnerships to strengthen e-commerce operations
• Ensured operational excellence across both physical retail and online platforms, maintaining smooth day-to-day execution
• Oversee daily retail store and e-commerce operations to ensure seamless customer experiences and sales performance
• Coordinate product launches, pricing updates, and promotional campaigns across digital and physical channels
• Prepare performance reports, budgets, and forecasts to support strategic decisions and revenue growth

Store Manager at @HOME (2021-05 – 2022-05)

Managed annual store turnover of R8 million while leading a team of 7 staff members

• Managed annual store turnover of R8 million while leading a team of 7 staff members
• Led a store revamp while maintaining full trading operations and minimizing disruption to daily business
• Oversaw stock control, staffing, and performance management to support efficient store operations
• Executed marketing initiatives and in-store promotions to drive customer engagement and sales performance
• Led, coached, and scheduled staff to maximize productivity, engagement, and coverage across shifts
• Ensured visual merchandising and store presentation aligned with company standards and promotional campaigns

Higher National Diploma – Peninsula Technicon (1994)