Aqeefa Ahmed

Administrative and operations professional with hands-on experience supporting documentation, record accuracy, tracker maintenance and day-to-day coordination across four McDonald’s locations in the Western Cape. Experienced in checking records for discrepancies, maintaining confidential employee documentation, following up on missing information and preparing operational updates for management. Uses Excel, Google Sheets, email and workplace systems as part of daily administrative duties.

Detail-oriented, adaptable and interested in bringing these skills to a remote Junior Administrative Assistant role while learning the employer’s processes and tools.

Operations & Compliance Support (Administrative Duties) - McDonald’s South Africa - Western Cape Region

(2025-04)

• Support administrative and compliance tasks across Ottery, Wetton, Wynberg and Lansdowne, working with Restaurant and Area Management.
• Check daily cash records by comparing drawer reports, POS data and cash-in-transit slips; flag discrepancies for review and correction.
• Verify that cash deposit packages contain required signatures, verification records and tracker attachments, and follow up on entry errors before banking.
• Compare supplier and unplanned delivery records with invoices, identifying price or quantity mismatches and escalating issues for resolution.
• Check inter-store transfer records for correct store coding and documentation, raising potential reporting errors with management.
• Review employee files and onboarding documents for completeness, and follow up with management on missing or expired records.
• Maintain operational trackers and compliance checklists, updating records regularly and helping keep information organised for review.
• Prepare daily operational recaps for Restaurant and Area Managers, highlighting documentation gaps and items requiring follow-up.
• Enter shift information into the workforce management system and check labour records for accurate data entry.
• Maintain an attendance tracker and communicate with colleagues and management by email and phone across multiple locations.

Crew Member - McDonald’s South Africa - Pelican Park

(2021-11 - 2022-03)

• Served customers in a busy front-counter environment, taking orders, processing payments and responding to customer concerns professionally.
• Used the point-of-sale system to process transactions accurately and followed established service and cash-handling procedures.
• Communicated with kitchen and floor colleagues to help resolve order issues and keep service moving during busy periods.
• Maintained a professional, customer-focused approach while working under time pressure.

National Senior Certificate - Pelican Park High School