Crew Member/GEL
I am Ariana Marimuthoo, a motivated and hardworking professional with strong, quality-driven experience. I uphold high standards in every task, applying analytical thinking, attention to detail, and a commitment to continuous improvement to ensure accuracy and excellence. I am known for my reliability, dedication, and ability to thrive in fast-paced environments, consistently contributing to team objectives and delivering high-quality results.
Crew Member/GEL - McDonalds - Durban, South Africa
(2023-12 - 2024-02)
I began my career at McDonald's as a Lobby Person/Crew Member, where I was responsible for maintaining a welcoming dining environment and ensuring positive customer interactions. I consistently focused on keeping customers satisfied, addressing their needs promptly, and contributing to a clean, friendly atmosphere. I was promoted to Guest Experience Leader.
In this role, I supervised lobby staff, supported team performance, and ensured that customer service standards were upheld throughout the restaurant.
Quality Analyst - Ignition - Durban, South Africa
(2024-03 - 2025-02)
Evaluated and scored agent calls to ensure quality standards were met, delivered coaching sessions, handled client calibrations, documented minutes, and provided real-time floor support. Promoted to work on CSAT, contributing to WBR meetings and advanced client calibrations, further enhancing analytical and client-interaction skills.
Quality Analyst - Procera/Blake - Durban, South Africa
(2025-04)
As a Quality Analyst at Procera, I evaluate and mark calls across multiple campaigns to ensure accuracy, compliance, and service excellence. I manage SharePoint updates and create detailed calibration decks for sessions with both agents and clients, supporting consistent quality alignment. My role includes providing real-time floor support, conducting one-on-one coaching sessions, and delivering monthly performance insights to drive continuous improvement.
I also train new Quality team members, prepare and distribute meeting minutes, and contribute to maintaining high standards across various campaign requirements.
Phoenix Secondary School (2019 - 2023)
