Armstrong Godfrey

Customer Support and Administrative Professional experienced in handling inbound and outbound calls, email and chat support, CRM management, and customer follow-ups in fast-paced environments. Recognized for professionalism, communication skills, and efficient issue resolution.

Customer Support / Call Center Agent at iRecharge Tech-Innovations (2025-01 – Present)

• Handle high-volume inbound and outbound customer calls professionally.
• Provide support across phone, email, and chat channels.
• Update customer records and interactions using CRM systems.
• Conduct follow-ups and escalate unresolved issues when necessary.

Remote Administrative Assistant at Freelance (2022-01 – 2023-12)

• Managed scheduling, email correspondence, and remote administrative tasks.
• Supported workflow coordination using Google Workspace and Trello.
• Maintained confidentiality while handling records and documents.

Administrative Assistant at Best Breed International Academy (2021-01 – 2022-12)

• Supported administrative operations, documentation, and front desk activities.
• Managed schedules and responded to staff and visitor inquiries.

Bachelor of Arts in Music – University of Nigeria, Nsukka (2019)