Arun Kumar

High-performing, strategic-thinking professional with more than 14+ year experience in banking sector. ATM Implementation Analyst Senior with extensive experience in ATM operations, software management, reconciliation, and cash management. Proficient in project management, dispute resolution, and enhancing operational efficiency to ensure seamless deployment and system reliability. Committed to driving innovation and operational excellence to support business growth and customer satisfaction.

ATM Implementation Analyst Senior - FIS Global Business Solutions India Pvt Ltd - Chennai, India

(2025-02)

• Led ATM implementations across U.S. banks and credit unions, ensuring seamless deployment and configuration of new systems.
• Managed system configurations and loads for ATM software, ensuring optimal performance and reliability.
• Executed pre-live tasks including network and database configurations to ensure readiness.
• Resolved internal network issues impacting ATM systems, maintaining operational integrity.
• Coordinated client requests to gather precise data and project requirements.
• Tracked and reported software tickets and project management activities, facilitating clear communication and informed decision-making for stakeholders.
• Collaborated with programming teams to define and implement tailored software customizations.
• Provided on-call support for troubleshooting ATM issues, reducing downtime and improving customer satisfaction.

Program Manager - TVS Electronics - Chennai, India

(2023-10 - 2025-02)

• Executed EDC acquiring strategy in alignment with overall Payments strategy, supporting business growth objectives.
• Achieved targets in acquiring, transactions, cross-sell initiatives, and GMV.
• Executed deployment and break-fix services for EDC, Soundbox, and QR code implementations, enhancing transaction capabilities for SBI, ICICI, and PAYTM bank.
• Fostered collaboration with internal and external stakeholders to streamline project timelines and improve communication.
• Ensured effective hiring, ongoing training, and low attrition rates within team.
• Managed preparation of internal and regulatory financial reports, including balance sheets and income statements.

RECONCILIATION MANAGER - Hitachi payments & Services pvt Ltd - Chennai, India

(2022-09 - 2023-10)

• Handling SBI account to facilitate communication and deliver personalized solutions to customers in ATM Cash Services.
• Resolving ATM GL hanging entries and sharing resolution for ATM GL account settlement.
• Monitoring chargeback disputes been responded within TAT, Coordinating with CIT and Bank for Dispute Related Queries.
• Managing MIS reports & other statements with a view to appraise management of process operations and assisting in critical decision-making process.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
• Taking up with bank branches and to get reimbursement for Unilateral Debits against Customer disputes & Shortages.
• Prepared internal and regulatory financial reports, balance sheets and income statements.

Senior Operations Lead - FIS Payments (Acquired by NCR Corporation India Pvt Ltd in Jul22) - Chennai, India

(2012-12 - 2022-09)

• Handling the ATM Cash Management reconciliation for Public Sector banks under MOF Project and Jana, DBS bank under BAU.
• Oversaw cash tracker reconciliation from CRA withdrawal to ATM loading, including cash vaulted by CRA and cash balance reports.
• Monitored real-time queues to identify and escalate high-risk transactions, enhancing risk mitigation strategies.
• Analyzed transactions to detect unauthorized activities and fraudulent accounts; reported findings to banks for action.
• Generated risk management reports on suspicious activities for management review, informing decision-making and compliance measures.
• Managed ATM cash management reconciliation for Public Sector banks under MOF Project and Jana, and DBS bank under BAU.
• Reviewed general ledger, accounts payable, sundries, chargeback, and rejects processing daily; resolved aging items to ensure timely financial reporting.
• Maintained SOPs, change documents, CRA migration, and training plans for operational consistency.
• Conducted user acceptance testing as subject matter expert for application implementations.

Executive - Prizm Payment Services & Solutions Pvt Ltd - Chennai, India

(2011-05 - 2012-12)

• Oversaw financial reconciliation activities for all payment processing across multiple channels.
• Executed end-to-end reconciliation process for ATMs of Axis Bank Ltd across PAN India.
• Facilitated timely posting of payments to credit cards to ensure accurate account management.
• Handled escalations raised by banks related to the reconciliation process.
• Coordinating with CIT and Banks for Dispute Related Queries.
• Transferring necessary end-to-end transaction recon entries to bank.
• Monitoring of settlement/recovery of other bank entries through CCRS System.
• Resolving GL hanging entries received from clients and sharing resolution for ATM GL account settlement.
• Tally and verify cash balancing reports to ensure accuracy.

Junior Associate - ADFC Pvt Ltd - Chennai, India

(2008-09 - 2011-05)

• Hot listing the cards basis on request from branches and the retained cards in ATM.
• Tallying ATM GL with switch & physical cash of the ATM.
• Coordinating with CE for ATM installation and maintaining TM keys for all ATM.
• Transferring funds from Cash Centre Account to individual ATM Accounts.
• Passing necessary GL entries in CBS to resolve the exceptional transaction.

Bachelor of Science - University of Madras (2008-04)

Certificate - Card Operations - IIBF

Certificate - System Engineering and Networking - NIIT (2007-04)