ATM Implementation Analyst Senior - FIS Global Business Solutions India Pvt Ltd - Chennai, India
(2025-02)
- Led ATM implementations across U.S. banks and credit unions, ensuring seamless deployment and configuration of new systems.
- Managed system configurations and loads for ATM software, ensuring optimal performance and reliability.
- Executed pre-live tasks including network and database configurations to ensure readiness.
- Resolved internal network issues impacting ATM systems, maintaining operational integrity.
- Coordinated client requests to gather precise data and project requirements.
- Tracked and reported software tickets and project management activities, facilitating clear communication and informed decision-making for stakeholders.
- Collaborated with programming teams to define and implement tailored software customizations.
- Provided on-call support for troubleshooting ATM issues, reducing downtime and improving customer satisfaction.
Program Manager - TVS Electronics - Chennai, India
(2023-10 - 2025-02)
- Executed EDC acquiring strategy in alignment with overall Payments strategy, supporting business growth objectives.
- Achieved targets in acquiring, transactions, cross-sell initiatives, and GMV.
- Executed deployment and break-fix services for EDC, Soundbox, and QR code implementations, enhancing transaction capabilities for SBI, ICICI, and PAYTM bank.
- Fostered collaboration with internal and external stakeholders to streamline project timelines and improve communication.
- Ensured effective hiring, ongoing training, and low attrition rates within team.
- Managed preparation of internal and regulatory financial reports, including balance sheets and income statements.
RECONCILIATION MANAGER - Hitachi payments & Services pvt Ltd - Chennai, India
(2022-09 - 2023-10)
- Handling SBI account to facilitate communication and deliver personalized solutions to customers in ATM Cash Services.
- Resolving ATM GL hanging entries and sharing resolution for ATM GL account settlement.
- Monitoring chargeback disputes been responded within TAT, Coordinating with CIT and Bank for Dispute Related Queries.
- Managing MIS reports & other statements with a view to appraise management of process operations and assisting in critical decision-making process.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Taking up with bank branches and to get reimbursement for Unilateral Debits against Customer disputes & Shortages.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Senior Operations Lead - FIS Payments (Acquired by NCR Corporation India Pvt Ltd in Jul22) - Chennai, India
(2012-12 - 2022-09)
- Handling the ATM Cash Management reconciliation for Public Sector banks under MOF Project and Jana, DBS bank under BAU.
- Oversaw cash tracker reconciliation from CRA withdrawal to ATM loading, including cash vaulted by CRA and cash balance reports.
- Monitored real-time queues to identify and escalate high-risk transactions, enhancing risk mitigation strategies.
- Analyzed transactions to detect unauthorized activities and fraudulent accounts; reported findings to banks for action.
- Generated risk management reports on suspicious activities for management review, informing decision-making and compliance measures.
- Managed ATM cash management reconciliation for Public Sector banks under MOF Project and Jana, and DBS bank under BAU.
- Reviewed general ledger, accounts payable, sundries, chargeback, and rejects processing daily; resolved aging items to ensure timely financial reporting.
- Maintained SOPs, change documents, CRA migration, and training plans for operational consistency.
- Conducted user acceptance testing as subject matter expert for application implementations.
Executive - Prizm Payment Services & Solutions Pvt Ltd - Chennai, India
(2011-05 - 2012-12)
- Oversaw financial reconciliation activities for all payment processing across multiple channels.
- Executed end-to-end reconciliation process for ATMs of Axis Bank Ltd across PAN India.
- Facilitated timely posting of payments to credit cards to ensure accurate account management.
- Handled escalations raised by banks related to the reconciliation process.
- Coordinating with CIT and Banks for Dispute Related Queries.
- Transferring necessary end-to-end transaction recon entries to bank.
- Monitoring of settlement/recovery of other bank entries through CCRS System.
- Resolving GL hanging entries received from clients and sharing resolution for ATM GL account settlement.
- Tally and verify cash balancing reports to ensure accuracy.
Junior Associate - ADFC Pvt Ltd - Chennai, India
(2008-09 - 2011-05)
- Hot listing the cards basis on request from branches and the retained cards in ATM.
- Tallying ATM GL with switch & physical cash of the ATM.
- Coordinating with CE for ATM installation and maintaining TM keys for all ATM.
- Transferring funds from Cash Centre Account to individual ATM Accounts.
- Passing necessary GL entries in CBS to resolve the exceptional transaction.
