Asanda Manzi
Uber driver and Take a lot Driver and delivery man
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About
Over there years I have developed an understanding of people or clients in a wide variety of fields from fixing their equipment to driving them on Uber. That has made me purely understand customer service and providing the correct service to a client with excellent customer service and getting things done from the start to the end.i have work from guys from Australia on SAB account...and I understood their accent and they way they do things.. I am ready to start a new life now...
I am grown.i am done playing and I have a son that I'm living for now. Well driven to succeed. One chance again to regain my dignity on this life, Thank you
Experience
Uber driver and Take a lot Driver and delivery man - Uber / Take a lot - Johannesburg
(2018-01 - 2026-12)
Uber driver...
- Getting requests from individuals to groups of people taking them from one point to another.
- Using navigation systems from Google maps to waze and Uber navigator.
- Getting packages from take a lot head office in Big bird midrand Johannesburg and delivering them to the owner.
- Using a two way authentication from the driver to the client ...to confirm that they got the package.
- On Uber I can do 30 trips...with clients and packages.
- On take a lot I can do 20 to 35 deliveries.
- I have been doing this for the last 7 years ...with excellent customer service.
Junior Network Engineer - BCX
(2017-01 - 2018-12)
- Access Network devices using Putty
- Routers, Switches, Hubs ,Cameras and Mikrotik.
- Troubleshooting devices as per clients working instructions.
- Following SLA and OLA as per calls.
- Setting up Cisco phone and cameras.
- Setting up and installing cameras to a phone viewer.
- Escalations of calls to 2nd line Network team.
- Transparency of the call communication from start to finish.
- Sending handover to the next team for flowing of the call.
Service desk agent - BCX
(2016-01 - 2017-12)
- Logging tickets via email systems and calls from different clients.
- Resetting passwords for clients on Active directory, SAP, MOSAIC, CRM and ORACLE.
- Understanding SLA and OLA per clients working instructions, with out escalations.
- Priorising each call as per Priority of the call.e.g P1 needs 30 minutes update to managers and relevant parties.. including the service desk group and P4 log the call and assign it to reasorce schedule to assign the call correctly.
- Later I became a shift champion for my team.
- Responsibilities training new agents
- Taking responsibility of Priority calls from start to finish.
- Answering for my teams mistakes and taking accountability of new calls.
- Less escalations on my team.
- As I understand how to work and talk to people.
- Can work under pressure at any time.
- Always available for extra help to the company, called over time.
IT Technician - Incredible connection Vincent East London - East London
(2009-01 - 2015-12)
- Windows installation to the latest version.
- Resetting Windows passwords without formatting Windows.
- Setting up RAID one to RAID five.
- Installation of all softwares with updates.
- Camera installation from the house to be viewed on the phone.
- Cleaning viruses and installation of a new antiviruses.
- Setting up ADSL routers and switches.
- Setting up WiFi and APs.
Education
Microsoft Advance..Word, Excel, Power point and email - Sidibanisa College Queenstown (2016-01 - 2016-12)
N+ - Damelin College East London Branch (2008-01 - 2009-12)
A+ - Damelin College Eat London Branch (2007-01 - 2008-12)
