Asenathi Peter

I am a customer-focused individual with experience in customer support and retail environments. Skilled in handling queries, resolving complaints, and delivering quality service using systems like Zendesk. I am a strong communicator who can multitask in fast-paced environments and maintain a high standard of customer service.

Change & Release Management Associate

CAPACITI (03/2025 - 03/2026)

In my role at CapaCiti, I supported system change processes by assisting with documentation, coordination, and implementation of updates. I worked collaboratively with different teams to ensure smooth system operations and resolve any issues that arose. This role required strong attention to detail, the ability to manage multiple tasks simultaneously, and effective problem-solving skills within a structured and deadline-driven environment.

• Supported system change processes through documentation and coordination
• Implemented system updates collaboratively with different teams
• Ensured smooth system operations and resolved issues
• Managed multiple tasks simultaneously in deadline-driven environment

Customer Experience Intern

CX Experts (09/2026 - 01/2026)

During my time as a Customer Experience Intern at CX Experts, I supported customer interactions across multiple channels using Zendesk. I handled customer queries, assisted with issue resolution, and ensured that all interactions were managed professionally and efficiently. I provided clear and timely responses to customers, contributing to improved customer satisfaction.

I also logged and tracked customer interactions accurately within the system and worked closely with team members to enhance overall service delivery.

• Supported customer interactions across multiple channels using Zendesk
• Handled customer queries and assisted with issue resolution
• Provided clear and timely responses to customers
• Logged and tracked customer interactions accurately
• Enhanced overall service delivery through team collaboration

Retail Sales Promoter at Black Ink Promotions (2024-01 – 2025-12)

While working at Black Ink Promotions, I engaged directly with customers in a fast-paced retail environment, assisting with product enquiries and providing tailored recommendations. I handled customer concerns professionally and ensured a positive customer experience at all times. I consistently worked towards achieving sales targets by using strong communication and persuasion skills, while maintaining a high standard of customer service.

• Engaged directly with customers in fast-paced retail environment
• Assisted with product enquiries and provided tailored recommendations
• Handled customer concerns professionally
• Achieved sales targets using strong communication and persuasion skills
• Maintained high standard of customer service

Certificate in Cybersecurity / IT Support – CodeTelligence Academy (2024- 2026)

High School Diploma – Harry Gwala Secondary School (2019 – 2023)