Implementation Consultant at Cartrack (2025-08 – Present)
Cartrack Delivery Implementation Consultant
- Alpha testing of new update releases
- Sales opportunity coordination (conduct system demonstration to potential customers and handle sales onboarding process)
- Conduct end user (CX and UI) training
- Construct QSG and training material
- Monitor and manage adoption to adhere to 80% SLA adoption
- Receive user feedback
- Provide customer metrics on users to monitor adoption
- Create upselling and cross-selling opportunities based on customer feedback
- First line Troubleshooting of systems issues
- Escalation of systems errors to Devs
- Send daily and weekly UX usage reports to fleet managers
- Risk and needs analysis
- Contract management (activation and cancellation)
Logistics Fleet Tracking Clerk at Food Lovers Market (2023-10 – 2025-07)
- Monitor and track fleet operations across all branches
- Manage trip data and ensure proper loading of routes on driver devices
- Handle incident reporting for route deviations, accidents, or violations
- Generate and distribute performance reports (speeding, idle time)
- Liaise with supervisors to resolve live operational issues
- Maintain daily records and reports using Excel
Catalogue Team Member at Food Lovers Market (2022-03 – 2023-09)
- Administered supplier and product data across national stores
- Managed promotional updates, pricing, and product ranges
- Captured marketing campaigns and maintained system accuracy
- Ensured compliance with documentation standards (banking, VAT, safety)
Receptionist at Dr Heather Allan-Gould – Gynaecologist & Obstetrician (2018-06 – 2022-02)
- Managed appointment scheduling, patient queries, and email correspondence
- Coordinated theatre bookings and liaised with medical personnel
- Handled daily admin, manual filing, and housekeeping
- Followed up on test results with laboratories
Admin Clerk at Lancet Laboratories (2017-02 – 2018-05)
- Welcomed clients, captured requisition data
- Processed samples and managed payments
- Performed hospital rounds for reports and collections
- Handled administrative queries and customer service
Discovery Administrator at Lancet Laboratories (2016-04 – 2017-01)
- Followed up with medical aids and collected outstanding payments
Patient Contact Agent at Lancet Laboratories (2016-03 – 2016-03)
- Arranged payment plans for patients
- Liaised with team leads for extended payment approvals
- Updated patient records and excluded paid accounts from dialer list
Call Centre Agent at Lancet Laboratories (2015-06 – 2016-03)
- Managed inbound and outbound calls for patient account queries
- Negotiated payment arrangements and updated account details
