Ashley Pillay
IT Controller/Admin Clerk
Talent
DurbanMember since October 15, 2026
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About
Organized, Adaptable and reliable. Hardworking and versatile
- Punctual at all times
- High level of integrity
- Ability to carry out any given task until completed
- Confidence to communicate with people at all levels
- Capability to thrive under pressure; precise in all fields. Great problem capability, I am a team player & can be self-driven. I enjoy the challenge of learning new systems. Most of all strive for excellence
Experience
IT Controller/Admin Clerk - Macdonald Steel
(1993 - 2000)
Warranty Administrator/Service Advisor/Service Manager - Combine Motor Holdings
(2004-05 - 2026-08)
Service Manager - CMH Nissan Northcliff
(2005-12 - 2008-06)
Management Responsibilities
- Oversee the day to day operation
- Ensure workshop operates efficiently and professionally
- Plan workflow capacity and productivity
- Quality Control – Repairs, Inspections, Comeback and correct diagnostic are with OEM standards
- Financial Management – Monitor Labour Sales, Expenses, Wastage Labour recovery, Technician efficiency and Help achieve monthly targets and profitability
- Job Cards Administration – Ensure Job Audits, Technicians records Accurate labour and repair info, Jobs completed and warranty claim are properly processed.
- Parts & Equipment managed – Works closely with parts department, monitor delays and ensure all workshop equipment & tools are maintained correctly
- Health & Safety – Clean & Safe, Technicians use correct protective equipment and workshops complies with health and safety requirements.
- Performance Monitoring – Monitor Labour sales, Tech Productivity, Efficiency, CSI, Workshop Utilisation, Gross Profit
- Manage Staff - Supervise Service Advisors, Technicians & Support Staff, Monitor employee performance and productivity, Address disciplinary & performance issues when required.
- Customer Satisfaction - Ensure customers receive professional & efficient service, handle escalated customer complaints, Resolve disputes regarding repairs, cost and service quality, Monitor customer satisfaction & implement improvements
Service Manager - CMH Nissan Durban
(2020-03 - 2022-06)
Management Responsibilities
- Oversee the day to day operation
- Ensure workshop operates efficiently and professionally
- Plan workflow capacity and productivity
- Quality Control – Repairs, Inspections, Comeback and correct diagnostic are with OEM standards
- Financial Management – Monitor Labour Sales, Expenses, Wastage Labour recovery, Technician efficiency and Help achieve monthly targets and profitability
- Job Cards Administration – Ensure Job Audits, Technicians records Accurate labour and repair info, Jobs completed and warranty claim are properly processed.
- Parts & Equipment managed – Works closely with parts department, monitor delays and ensure all workshop equipment & tools are maintained correctly
- Health & Safety – Clean & Safe, Technicians use correct protective equipment and workshops complies with health and safety requirements.
- Performance Monitoring – Monitor Labour sales, Tech Productivity, Efficiency, CSI, Workshop Utilisation, Gross Profit
- Manage Staff - Supervise Service Advisors, Technicians & Support Staff, Monitor employee performance and productivity, Address disciplinary & performance issues when required.
- Customer Satisfaction - Ensure customers receive professional & efficient service, handle escalated customer complaints, Resolve disputes regarding repairs, cost and service quality, Monitor customer satisfaction & implement improvements
Service Manager - CMH Nissan Ballito
(2022-06 - 2025-03)
Management Responsibilities
- Oversee the day to day operation
- Ensure workshop operates efficiently and professionally
- Plan workflow capacity and productivity
- Quality Control – Repairs, Inspections, Comeback and correct diagnostic are with OEM standards
- Financial Management – Monitor Labour Sales, Expenses, Wastage Labour recovery, Technician efficiency and Help achieve monthly targets and profitability
- Job Cards Administration – Ensure Job Audits, Technicians records Accurate labour and repair info, Jobs completed and warranty claim are properly processed.
- Parts & Equipment managed – Works closely with parts department, monitor delays and ensure all workshop equipment & tools are maintained correctly
- Health & Safety – Clean & Safe, Technicians use correct protective equipment and workshops complies with health and safety requirements.
- Performance Monitoring – Monitor Labour sales, Tech Productivity, Efficiency, CSI, Workshop Utilisation, Gross Profit
- Manage Staff - Supervise Service Advisors, Technicians & Support Staff, Monitor employee performance and productivity, Address disciplinary & performance issues when required.
- Customer Satisfaction - Ensure customers receive professional & efficient service, handle escalated customer complaints, Resolve disputes regarding repairs, cost and service quality, Monitor customer satisfaction & implement improvements
Service Advisor - CMH Nissan Durban
(2004-05 - 2005-12)
Service Advisor Responsibilities
- Customers Reception – Be professionally, listen carefully to customer concerns, record accurate customer & vehicle concerns
- Vehicle Inspection & Job Card Allocations
- Quotation & Authorisation – Prepare Repair and maintenance quotations, explain costings, obtain customers approval before carry out work
- Liaising with technicians – Communicate the customer concerns to technician, fellow up on progress on repairs, ensure technicians have correct information and parts required
- Customer Communication – Keep customer updated on repairs, Advise on delays, Handle customer queries and complaints professionally.
- Quality Control – Ensure work completed, complaints addressed, vehicle clean and ready for collection.
- Vehicle Handover, Customer Satisfaction and retention
- Workshop and Financial Targets
Service Advisor - CMH Nissan Durban
(2008-06 - 2020-03)
Service Advisor Responsibilities
- Customers Reception – Be professionally, listen carefully to customer concerns, record accurate customer & vehicle concerns
- Vehicle Inspection & Job Card Allocations
- Quotation & Authorisation – Prepare Repair and maintenance quotations, explain costings, obtain customers approval before carry out work
- Liaising with technicians – Communicate the customer concerns to technician, fellow up on progress on repairs, ensure technicians have correct information and parts required
- Customer Communication – Keep customer updated on repairs, Advise on delays, Handle customer queries and complaints professionally.
- Quality Control – Ensure work completed, complaints addressed, vehicle clean and ready for collection.
- Vehicle Handover, Customer Satisfaction and retention
- Workshop and Financial Targets
Service Advisor - CMH Nissan Durban
(2025-08 - 2026-09)
Service Advisor Responsibilities
- Customers Reception – Be professionally, listen carefully to customer concerns, record accurate customer & vehicle concerns
- Vehicle Inspection & Job Card Allocations
- Quotation & Authorisation – Prepare Repair and maintenance quotations, explain costings, obtain customers approval before carry out work
- Liaising with technicians – Communicate the customer concerns to technician, fellow up on progress on repairs, ensure technicians have correct information and parts required
- Customer Communication – Keep customer updated on repairs, Advise on delays, Handle customer queries and complaints professionally.
- Quality Control – Ensure work completed, complaints addressed, vehicle clean and ready for collection.
- Vehicle Handover, Customer Satisfaction and retention
- Workshop and Financial Targets
Education
Grade 12 - Strelitzia Seconday (1991)
