Ashley van Wyk

Results-driven Operations and Service Delivery professional with 15+ years of experience in Operations management, Warehousing, Team leadership, Process improvement, Telecommunications, and technology. Proven track record of improving processes, leading high-performing teams, managing stakeholders, and driving operational excellence. Seeking to leverage my leadership and problem-solving skills in Service Delivery, Business Operations, Project Management, or Technology Operations.

Senior Team Lead – Warehouse at M-KOPA (2025-03 – Present)

• Increased inventory accuracy to 98% by implementing weekly cycle counts and monthly stock takes
• Implemented SOPs and reporting processes to improve operational visibility, productivity, and team performance
• Successfully implemented Microsoft Dynamics warehouse processes
• Reduced courier costs through packaging improvements and negotiate better rates
• Managed RFS Cellular devices and distribution of more than 2,000 devices weekly
• Manage refurbishment, testing (RFS) and distribution operations
• Monitor KPIs and warehouse performance
• Produce operational reports for senior management
• Lead warehouse staff and coordinate daily activities

Warehouse Manager at Xperien (2019-09 – 2024-03)

• Reduced operational costs through reusable packaging initiatives
• Improved warehouse efficiency through warehouse redesign
• Strengthened IT asset disposal processes while maintaining compliance
• Improved inventory control and warehouse organization
• Managed warehouse, logistics and ITAD operations
• Oversaw supplier relationships
• Managed warehouse administration
• Ensured regulatory compliance

Warehouse Manager at QD Cellular (2018-11 – 2019-09)

• Redesigned the warehouse layout and bin locations, improving picking efficiency and reducing order fulfilment times by 25%
• Negotiated courier contracts that reduced distribution costs
• Improved warehouse organization and inventory control, increasing operational efficiency and dispatch accuracy
• Streamlined the customer returns and warranty process, improving turnaround times and customer service
• Managed warehouse, logistics, inventory and distribution operations
• Led a team of 24 employees
• Supervised customer returns

Warehouse & Logistics Manager at CTDI Africa (2014-11 – 2018-03)

• Managed R150 million+ in inventory across 3,500+ SKUs with high inventory accuracy and stock control
• Improved warehouse productivity through process improvements
• Reduced turnaround times across warehouse operations
• Maintained SLA compliance across inbound and outbound logistics
• Managed warehouse and logistics operations
• Led warehouse employees
• Controlled inventory
• Managed supplier and customer logistics

Junior Operations Manager at CTDI Africa (2013-10 – 2014-10)

Shift Manager (ACER, HTC and TomTom Repair Department) at Regenersis (2011-07 – 2013-09)

Senior Cellphone Technician at Regenersis (2011-05 – 2011-06)

Senior Cellphone Technician at Leaf International (HTC) (2009-03 – 2011-04)

Diploma in Warehouse Management

Diploma in Operations Management

Certificate in Inventory Management

Certificate in Logistics & Supply Chain