Ashnie Singh

I have over 8 years of professional experience, including running my own business for the past 6 years, where I’ve developed strong administrative and organisational skills. I’m experienced in managing bookings, handling client communication, processing payments, maintaining records, and ensuring smooth day-to-day operations. I’m highly organised, detail-oriented, and comfortable multitasking in a fast-paced environment.

I enjoy working in structured roles, supporting teams, and ensuring everything runs efficiently, and I’m now looking to transition into an office admin position where I can apply these skills and continue to grow professionally.

Managing Director at New Life Beauty and Wellness (2019-05 – Present)

Managing a beauty and wellness salon with comprehensive operational, staff, and customer service management

• Hire, train, and supervise salon staff
• Create work schedules and manage shifts to ensure adequate coverage during peak hours
• Maintain high standards of customer service by ensuring clients are greeted warmly, appointments are scheduled efficiently, and inquiries are handled promptly
• Address customer complaints and resolve issues to ensure customer satisfaction
• Implement strategies to enhance the overall customer experience and encourage repeat business
• Monitor inventory levels of products, equipment, and supplies and place orders for replacement as needed
• Ensure that products are stored properly and that expired items are disposed of appropriately
• Collaborate with the marketing team to develop promotional campaigns and marketing strategies
• Utilize social media platforms and other advertising channels to promote salon services and specials
• Ensure that the salon premises are clean, organized, and well-maintained at all times
• Oversee compliance with health and safety regulations, including sanitation protocols and proper handling of chemicals
• Identify opportunities for business growth and expansion, such as adding new services or introducing product lines
• Stay updated on industry trends and competitor activities to remain competitive in the market
• Cultivate partnerships with vendors, suppliers, and other businesses to enhance the salon's offerings and visibility
• Handle administrative duties such as payroll processing and record-keeping
• Maintain accurate records of client appointments and employee schedules
• Provide training courses on Microblading, Microneedling, Dermaplaning
• Facilitate with training courses on Lash extensions, Massages and Waxing
• Provide clients with treatments including Permanent eyeliner, Cheek blushing, Lip blushing, Powder brows, Microblading, Combo brows, Facials, Microneedling, Dermaplaning, Lash lift, Brow lamination, Skin tag removal, Weight loss treatments

Office Administrator at Dewdrop Services (2017-12 – 2019-04)

Operational management of a small business with focus on staff coordination and administrative support

• Manage scheduling, task delegation, and productivity tracking
• Support hiring, onboarding, and staff development
• Handle email and calendar management
• Prepare reports, documents, spreadsheets, and presentations as needed
• Organise digital files
• Support HR functions including recruitment coordination and onboarding documentation
• Order supplies and liaise with vendors/service provider

Office Administrator at National Institute for Communicable Diseases, National TB Reference Laboratory (2010-11 – 2016-12)

Assisted the laboratory with quality assurance, stock control, and document management

• Assist the laboratory with quality assurance
• Stock control
• Editing Standard Operating Procedures
• Maintaining document control
• Labelling MGIT tubes, conical tubes and slides for Technician to process
• Entering TB results and sending out results
• Dealing with client queries and outstanding reports
• Extracting data and verifying before Finance generates invoices

Quality Assurance Officer at National Health Laboratory Services, Quality Assurance (2005-07 – 2010-10)

Responsible for drafting, editing, and maintaining quality documentation and procedures

• Responsible for drafting, editing, and maintaining policies, standard operating procedures, laboratory methodologies, instrument operating procedures and the safety manual on Q-Pulse (in-house software) to ensure uniformity in the application thereof and to satisfy the laboratories accreditation requirements in the organization
• Responsible for filing and archiving of quality related documentation for recordkeeping

Customer Service Administrator at National Health Laboratory Services, Customer Services (2001-11 – 2005-06)

General office administration and customer support functions

• Typing
• Filing
• Faxing
• Scheduling of appointments
• Requisitioning and receipting
• Petty cash
• Stock control
• Assisting customers with queries

Office Administrator at Wits Heath Consortium (1998-08 – 2001-10)

General office administration and data management for health research consortium

• Typing
• Filing
• Faxing
• Data capturing
• Maintained records of weekly and monthly statistics of the progress of the Pneumococcal disease study which was published in The New England Journal of Medicine in 2014

Matriculation – Protea Secondary School (1993)

Computer Training – Durban Computer College (1995)

Diploma in Customer Service Operations Management – Damelin (2004)

Diploma in Beauty Educators Diploma – Beauty Industry Approval (2020)

Permanent Makeup – Alisa Basson Permanent Makeup Academy (2020 – 2021)

Microneedling – Microneedling Academy (2020 – 2021)

Dermaplaning – SMT Training Centre (2020 – 2021)

Skin Tag Removal – Unblemished Beauty (2020 – 2021)

Diploma in Spa Management – SMT Training Centre (2024 – 2026)