Ashraf Adam

A hardworking, responsible and experienced professional with extensive experience in restaurant management, customer service, call centre operations, machine operation, driving, sales and supervision. Strong ability to work under pressure, manage staff, communicate effectively with customers and ensure smooth day-to-day operations. Reliable, adaptable and committed to providing excellent service.

Manager - ALITAS RESTAURANT – GRANDE CENTRAL MALL - Grande Central Mall

(2025-01 - 2026-12)

• Managed daily restaurant operations
• Supervised and supported staff
• Assisted customers and maintained high service standards
• Managed daily workflow and ensured efficient operations
• Handled customer queries and resolved problems professionally

Driver / Supervisor / Car Sales - FIXER COPIER / RAEESAS CAR SALES – FORDSBURG, GAUTENG - Fordsburg, Gauteng

(2015-01 - 2023-12)

• Delivered and collected equipment and documents
• Supervised daily work activities
• Coordinated tasks and ensured work was completed efficiently
• Communicated with customers and assisted with service requirements
• Assisted with car sales and customer enquiries
• Maintained professionalism and reliability while representing the company

Machine Operator - KULFI ICE CREAM – LENASIA, GAUTENG - Lenasia, Gauteng

(2010-01 - 2013-12)

• Operated production machinery
• Monitored production processes
• Maintained cleanliness and safety standards
• Ensured products were prepared efficiently and according to requirements

Inbound Call Centre Agent - BEE MOBILE – SEA POINT, CAPE TOWN - Sea Point, Cape Town

(2008-01 - 2009-12)

• Handled inbound customer calls
• Assisted customers with enquiries
• Provided professional customer service
• Resolved customer issues and directed queries when necessary
• Maintained a polite and helpful approach at all times

Waiter - M&A RESTAURANT – FOURWAYS MALL, GAUTENG - Fourways Mall, Gauteng

(2006-01 - 2007-12)

• Welcomed and assisted customers
• Took food and beverage orders
• Served customers efficiently and professionally
• Maintained cleanliness and presentation standards
• Worked effectively as part of a busy restaurant team

JSS – FORDSBURG, GAUTENG

FERREIRA PRIMARY SCHOOL – GAUTENG