Asiphe Poswa

I have experience working as a Call Centre Agent where I handled customer inquiries, resolved complaints, and provided product and service information through phone, email, and chat. My role involved maintaining a high level of professionalism, meeting performance targets, and ensuring customer satisfaction. I have developed strong communication, problem-solving, and multitasking skills, along with the ability to work effectively under pressure in a fast-paced environment.

I have experience working as a Call Centre Agent specializing in customer service and sales. My role involved assisting customers with inquiries, resolving issues promptly, and promoting products and services to meet sales targets. I maintained a positive and professional attitude, ensuring customer satisfaction and loyalty.

Through this experience, I developed strong communication, persuasion, and problem-solving skills, as well as the ability to work efficiently in a high-pressure, fast-paced environment.

Matric Certificate – Completed secondary education with a strong foundation in communication and customer service skills.Virtual Assistant Certificate,Trained in administrative support, communication, time management, and digital tools for remote work.