Dr Atlanta Ramsern

Shareholder return, customer satisfaction and brand integrity is probably the most important elements in business today. I believe that I have acquired the necessary skills needed to improve these elements at your company, if I am employed as a senior manager.

My experience and studies enable me to operate at a strategic level within your company and to ensure the vital role of sustainability of the business is maintained through cost savings, revenue growth and culture. The experience absorbed from managing multiple contractors and staff at Mondi, and Sernchem guarantees me the satisfaction in knowing that the employees and contractors are safe and well trained.

My business and financial acumen helps me in managing my roles and responsibilities whilst being able to take the lead for the region, I believe that I am a leader who instils the corporate values and vision upon my teams and reflects my consistent commitment to the company and my peers.

Being experienced in many industries in leadership proves that I am able to adapt to any role by providing direction and a clear set objectives, empowering people and leading by example is my personal values.

I look foreword to being a part of being of your business and I will ensure that the investment of recruiting me will yield greater returns to the greater business.

Kind Regards

Atlanta Ramsern

Director

Sernchem

April 2015- Current

• Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives of Sernchem; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities for individual growth at Sernchem
• Develops strategic plan by studying technological and financial opportunities in the oil industry
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Sales Manager

ITEC

January 2014- April 2015

• Formulate and implement focused sales tactics
• All Sales qualification & management for all existing and prospective customers. For existing customers a strict collaborative engagement model with the Customer Support representative for the customer 
• Analysing and monitoring sales performance, return on investment, cost of sale and initiating corrective action with a client.
• Present to clients, outlining NC’s approach to solutions and services.
• Participation in win/loss review
• Ensure each sale delivers targeted levels of margin.
• Providing input into corporate and tactical marketing for the assigned territory.
• Follow up of marketing plans and advertising campaigns within the region.
• Arrange regular regional events involving clients and prospects.
• Adherence to the pricing and margin policies
• Provide input for coordination of market research and market intelligence data within the region.
• Develop monthly forecasts revenue.
• Provide input to Professional Services Organisation on expected consulting requirements.
• Manage relevant inter-organisational relationships within company to facilitate the furtherance of business objectives.
• Implement systematic performance improvements
• Translate tactical objectives into plans, processes and actions
• Foster development & implementation of agreed concepts, principles and strategies, methodologies, processes, awareness and training, in support of knowledge management initiatives relevant to Sales in the assigned territory.
• Identifying and analysing, treating & monitoring risks arising from the operation of the sales in the assigned territory.
• Partner and Alliance organizations at all levels
• Various other external specialist roles

Operations Business Development Manager

Mondi Paper

January 2010- December 2013

• Responsible for setting, leading and executing the account strategy.
• Continuing and building on Mondi’s existing category leadership platform. 
• Ensuring the business exploits its current competitive advantage and remains a key trade partner. 
• Generate and execute category insights, strategies, and actionable ideas to create sustainable, advantaged, and profitable top-line growth for Mondi. 
• Tender research and presentations to executive level customers. 
• Expert in the system and using this intelligence to extract high quality analysis and insights, actionable assortments, planograms and sales recommendations, and reporting in a timely and professional manner that exceed customer needs and expectations. 
• Develop and foster business building relationships across the customer with all contacts that will impact the successful delivery of collaboration projects that lead to mutually achieving objectives. 
• Strong negotiating skills that effectively prevent conflicts while facilitating winning solutions that elevates Mondi with the customer. 
• Drive collaboration with key industries, including all elements of the on-shelf and go to market solutions – including solutions which impact the customer outside the store environment. 
• Actively develop and implement contact strategy within assigned customers to achieve account, category, brand and customer objectives. 
• Compile specific analysis for input into the brand strategy. 
• Develop insights and knowledge. Develop channel plan. Set business targets. 
• Track, analyse and evaluate all investments to ensure business results are achieved. 
• Develop a close relationship with key customers to support all role players. 
• Category management. Activations.
• Develop and leverage relationships across Mondi to achieve commercial, category, brand and customer objectives. Able to initiate and engage in relevant / solid commercial discussions which result in tangible outcomes for Mondi. 
• New Business Development.
• Marketing research, surveys, strategy and implementation.
• Developing the brand, creating awareness and brand loyalty trough customer service. 
• Ensuring that delivery efficiency is met. Brand Management, brand strategy input, annual brand operating plan and channel strategy, Integrated marketing plan (IMP) and new product innovations (NPI), customer insights, research, brand plan, tracking, interactions with agencies, management of all budgets. 
• Customer presentations and feedback.

Production Operations Manager

Mondi Paper

November 2008 – December 2009

• Manage of Process Staff and Quality Control Laboratory Staff
• Control testing schedules and standard testing methods 
• Statistical analysis of data for typical values, specifications and trends
• Prepare quality reports
• Investigate customer complaints and provide recommendations. 
• Production and line management
• Liaison between customer and management
• Troubleshooting in the plant relating to quality issues and bottlenecks 
• Laboratory Maintenance
• DCS optimisation
• Stock control-using SAP
• Direct supervision of the operating crew
• Ensure that the quality is within specifications and is in compliance with the ISO standards 
• ISO document control and certification
• Responsible for the time and material efficiency targets achievement and improvement for the section
• Comply with the SHE regulations
• Motivate and encourage on training of staff
• Budget setting and forecasting, supplier/customer interfacing
• HR management
• Performance management 
• KPI goal setting
• Lean management (5 S, Kanban, MDWT and TPM)
• Responsible for the technical team which includes the process engineer and technician
• Ensuring all technical claims are investigated and response is given
• Facilitation of technical troubleshooting and mediator between engineering and production
• Compiling and presenting a full plant technical report to the senior leadership team
• Ensuring that customers are satisfied with product
• Mentorship and guidance to teams
• Responsible for cost accounting daily report with variance reporting and resolution to operating teams and management
• Supply chain management with regards to deliveries and outgoing produce. 
• Setting and reporting on production and laboratory budgets
• Fixed and variable cost management
• Overtime and leave maintenance and control
• HR management- sick leave, counseling, disciplinary action etc.

Process Engineer

Mondi Paper

May 2007- October 2008 

• Chemical optimisation
• Ensuring budgets are in-order
• Project management
• Capex, design, and optimisation
• Ensuring plant is fully available in terms of chemicals and engineering
• Providing cost analysis reports to ensure the material budget is met
• People management
• Technical trouble shooting
• Waste management
• Effluent management
• Chemicals and ISO management and control
• Responsible for audits and document control 
• Chemical management, 
• Logistics- inbound and outbound management
• Scheduling and planning
• Running of trials and management of technicians
• Reporting on monthly cost savings and operational efficiencies.
• Provide technical solutions to management.
• Center lining of process variables and development of work instructions
• New process design and project management and project implementation within budget
• Ensuring that SKU’s are produced with the correct BOM and make necessary adjustments if need be
• Providing technical cost accounting reports
• Customer management and satisfaction reports, product innovation and process optimization
• Ensuring government compliance with vessels and record keeping
• Project Management- MS Project design, setting up team members, scheduling regular meetings and management feedback, setting budgets and capex appropriation, setting up tender meetings and finalising support team. Safety management and planning, training of staff and relevant stakeholders. Feedback meeting and revised plans with senior management. Presenting feedback to board

In Service Trainee Engineer 

Enviroserv

Feb 2006 - April 2007 

• Optimise efficiencies
• Liaise with suppliers,
• Engineering
• Trouble shooting
• Eliminating problems and increasing availability.
• Operator training and development 
• Optimise quality of products produced
• Running of trials
• Quality issues
• Chemical utilisation
• Capex writing
• Employee development
• Troubleshooting, reports
• Independent investigations
• On-line monitoring
• DCS rebuild
• Planning, programming and development
• PLC training
• First line maintenance training
• Chemical management
• MSDS
• Loop tuning
• Piping designing and gas management. 
• Technical report writing and process equipment optimisation.

Course : Doctorate of Business Administration

Institution : University of Kwa-Zulu Natal

Course : Masters of Business Administration 

Institution : University of Kwa-Zulu Natal

Course : Bachelor of Technology: Chemical Engineering

Institution : Durban University of Technology (DUT)

Course : National Diploma : Chemical Engineering

Institution : Durban University of Technology (DUT)