Aviwe Kanana
Customer Service Professional with Retail & Supervisory Experience
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About
I'm a friendly and dependable customer service professional with over three years of retail experience, including a promotion to Store Supervisor. I take real pride in giving every customer an excellent experience, whether I'm on the shop floor, resolving a complaint or supporting my team. Alongside my supervisory duties, I regularly handled the store's administration, which sharpened my organisational skills and attention to detail.
With formal hospitality training behind me, I'm looking to grow my career in a company that values its customers as much as I do.
Experience
Store Supervisor at Refinery (2024-11 – 2026-01)
- Promoted from Shop Assistant to Store Supervisor, assisting the manager with setting priorities and delegating tasks
- Handled customer complaints and queries professionally
- Handled store administration, including record keeping and daily reporting
- Monitored team progress and performance
- Ensured quality and presentation standards were met
Shop Assistant at Refinery (2022-10 – 2024-11)
- Processed cash and card transactions using the POS system
- Rotated merchandise, organized shelves and put out new stock
- Maintained a positive attitude and strong product knowledge to assist customers
Education
Hospitality in Hospitality – Port Elizabeth College (Russell Road Campus) (2020 – 2021)
Grade 12 – Mfesane Senior Secondary School (2019)
