Avumile Mkhobeni

Ambitious and results-driven professional with a strong background in collections and administration, boasting a proven track record of driving revenue growth, improving customer relationships, and streamlining administration processes. Leveraging expertise gained from experience, I possess a unique blend of negotiations, communication, and analytical skills, with a strong ability to work under pressure, prioritise tasks, and meet deadlines. With a passion for innovation and growth, I am eager to bring my skills and experience to a new challenge, driving business success and further developing my knowledge in a dynamic and forward-thinking organization.

I thrive in collaborative environments and am committed to delivering exceptional results that exceed expectations. I am excited to leverage my skills and experience to make a meaningful impact in a new role

Debt Collection - Nutun Digital Business-Mbd

(2024-02 - 2024-12)

Diligently crushed debt collection targets by conducting high-energy telephone and email communications with debtors, skill-fully negotiating payment arrangements, resolving disputes, and updating debtor information with precision!

• owned the debt collection process, meticulously managing and maintaining accurate records of debt collection activities, ensuring compliance with regulatory requirements and making data-driven decisions to drive results!
• uncovered hidden opportunities by analyzing debtor financial information, identifying repayment capacity, and crafting tailored repayment plans that maximized debt recovery and delighted clients!
• developed and executed winning debt collection strategies, leveraging a range of tactics including letters, phone calls, and legal action to meet or exceed debt recovery goals and make a real impact!
• partnered with internal stakeholders to resolve complex debt cases, collaborating seamlessly with credit managers, accountants, and legal counsel to deliver exceptional outcomes and drive business grow

Customer Service Agent - Merchants

(2025-01)

• handled customer inquiries and complaints with a smile via phone, email, or chat, resolving issues effortlessly and providing top-notch solutions!
• resolved issues and provided solutions with a can-do attitude, turning unhappy customers into loving fans!
• processed transactions and payments with speed and accuracy, ensuring customers got what they needed stat!
• maintained customer records and feedback with precision, using insights to drive customer delight!
• met service standards and performance goals by going the extra mile, delivering exceptional service that exceeded expectations!

Matric - Athlone Boys High School (2023)