Ayabonga Dumke

Loving,self driven, self management, hard worker,

Customer Service Advisor and Support Coach - Teleperformance SA (BPO) - Cape Town

(2021-10)

• Train and mentor new customer representatives.
• Perform administrative duties using Microsoft office 365(PowerPoint, Outlook, Excel, Word).
• Customer's data capturing and updating.
• Respond to customer calls and emails to answer questions about products and services.
• Respond to customer needs through competent customer service and prompt problem-solving.
• Create customer support strategies to increase customer retention.
• Conduct training and mentor team members to promote productivity and commitment to friendly service.

Customer Service Agent - Direct Axis Ltd - Cape Town

(2019-09 - 2021-10)

• Responded to customer calls and emails to answer questions about products and services and their bills, and assist them in making payments.
• Perform administrative duties using Microsoft office 365(PowerPoint, Outlook, Excel, Word).
• Perform customer data capturing and updating.
• Navigate internal systems to provide updated information.
• Handled customer inquiries and suggestions courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Agent - RCS Loans - Cape Town

(2016-02 - 2019-08)

• Offer new and existing customers cash loans.
• Capturing new information on the system.
• Negotiate pricing and payment terms with customers when possible to close deals.
• Overcame objections using friendly, persuasive strategies.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Educate customers on product and service benefits, explaining features and answering questions.
• Conducted 120+ outbound phone calls daily to reach potential clients and market company products and services.

Receiving Clerk Administrator - Fruit and Veg Supermarket - Knysna

(2013-12 - 2015-12)

• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Perform administrative duties using Microsoft office 365(PowerPoint, Outlook, Excel, Word).
• Client data capturing and updating.
• Conduct counts and audits of inventories to identify and resolve discrepancies in records.
• Processed required paperwork to expedite the handling of shipped and received goods.
• Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
• Train and monitor my staff.
• Check product dates and quality regularly.

Grade 12 (NSC) - Economics, Business Studies, English, Life Orientation, Tourism, Mathematical Literacy, IsiXhosa - Siseko High School (2013)

Sales Management - HubSpot Academy

Computer Literacy - Standard Bank

Introduction to Banking - Corporate Finance Institute