Team leader
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To enhance my professional skills, capabilities and knowledge in an organisation which recognises the value of hard work and trusts me with responsibilities and challenges. I would love to work in an environment which encourages me to succeed and grow professionally where I can utilise my skills and knowledge appropriately.
Team leader - WNS
(2022-10)
Currently driving performance, ensuring that agents met their KPI targets. Ensuring that agents have proper conversations on calls by providing coaching, listening to calls and provide feedback. Ensuring that they are following the correct processes to ensure conduct is also met. Ensure that agents wellbeing is taken care of through proving sufficient support.
Agent - WNS
(2021-12 - 2025-05)
Started as an agent. Assisting UK customers with explaining their bills, taking payments, arranging payment plans that match the customers needs. Dealt with moving in or creating accounts for customers that just moved into the property, offered best tariff deals that match customer needs. Ensuring that excellent customer service is given to customers.
Sales consultant - AGIES
(2018-09 - 2019-09)
Dealt with FLA Telkom customers who use to use to landlines and was offering wireless phones to residential and business customers. Offered packages that also matched customers needs when it came to making calls. Also ensured that customers journey throughout the whole change was managed with care as most of the customers were elderly customers.
Agent - CCI
(2016-01 - 2018-02)
Customer service for a USA campaign where we dealt with making sure we explained customer bills, offered better packages that met the customers needs.
Matric - Mhawu High School (2013)
