Ayanda Lawrence

I am a versatile and proactive professional with experience in customer service, administration, retail and youth leadership. I thrive in fast paced environments and enjoy connecting with people. I take pride in organizing programs, managing data and delivering results. I quickly adapt to new environments, cultures and challenges, while bringing a personal touch to every role.

Claims Handler at MediResponse (2025-05 – Present)

• Managed inbound and outbound calls to repairers to obtain job status updates and accurately record notes on the system provided to us.
• Communicated professionally with clients and repairers via email to provide updates and request information about jobs.
• Executed comprehensive testing for system enhancements to ensure quality and compliance.
• Actively monitored system performance and provided rapid incident response to system failures and alerts.

FNOL Handler at MediResponse (2025-03 – 2025-04)

• Logged First Notification of Loss (FNOL) calls, capturing detailed information from clients to initiate the claims process.
• Adhered to structured call scripts and quality standards to ensure consistent customer service.
• Captured detailed notes and maintained accurate system records for all interactions.
• Demonstrated cultural awareness while assisting international clients in a cross-border environment.

Sales assistant at Readers Warehouse (2020-02 – 2025-03)

• Assisted customers with book selections while maintaining a strong knowledge of literature, and current affairs.
• Captured and maintained customer details using Excel for record keeping purposes and to manage store documentation and information.
• Coordinated book orders and monitored deliveries to ensure stock arrived on time and in good condition.

Sales assistant / Personal Assistant at African Flavor Books (2018-04 – 2018-10)

• Digitized and uploaded consignment forms and documentation.
• Assisted with the onboarding of new authors, coordinating with the owner to arrange meetings and manage related documentation.
• Liaised directly with owners to schedule author meetings and manage client relationships.

Youth Worker at Temple Emanuel (2017)

Part time

• Planned and organized weekly events for children, incorporating cultural and religious themes.
• Developed and managed budgets for events, ensuring resources were allocated effectively and costs stayed within limits.
• Coordinated activities and schedules to provide safe and engaging experiences for children.
• Collaborated with team members and community stakeholders to ensure smooth event execution as well as updates on current affairs within the youth.

Head of education at Netzer South Africa (2016-12 – 2017-08)

Part time

• Designed and implemented weekly themes for all camp activities, ensuring educational and engaging moments for campers.
• Ensured all activities and programs aligned with constitution and values of the movement.
• Reviewed and amended movement documents and education material to maintain consistency and compliance.
• Maintained oversight of all events to uphold educational standards and structures.

– George S Henry High School (2012 – 2014)

– National School of the Arts (2011 – 2012)