Ayanda Luthuli

Ambitious and results-driven Administrative Officer and Client Service Specialist with over three years of experience in administrative support, client services, and operational coordination. Holds a Microsoft Office Fundamentals certificate and excels in high-volume, fast-paced environments requiring attention to detail and superior organizational skills. Known for a proactive mindset, strong communication abilities, and a proven track record of delivering service excellence.

Experienced in customer engagement, issue resolution, and efficient office administration, with a goal of leveraging these skills to contribute to the success and efficiency of a dynamic organization.

Customer Care Administrator at Clever call (2023-05 – 2025-03)

• Liaised with debt management companies via email correspondence regarding collections and client account updates.
• Tracked and followed up on requests and documentation required to support client assessments.
• Maintained accurate and up-to-date records of communications and case data in internal systems.
• Ensured efficient document filing systems for quick retrieval and compliance.
• Provided administrative and customer support in a high-volume debt management environment

Customer Care Representative at Nutun (2021-01 – 2023-02)

• Provided high-quality support for gas and electricity account inquiries, including meter-related issues and service requests.
• Accurately updated and maintained customer records based on meter types and readings, and account information in internal systems.
• Diagnosed and resolved customer issues efficiently by identifying client needs and providing appropriate solutions.
• Documented all customer interactions and updates to ensure accurate records and service continuity

Office Administrator at Smarttrac (2019-09 – 2020-03)

• Captured and maintained accurate client and vehicle data in internal systems and databases.
• Coordinated tracker installation appointments between technicians and clients.
• Assisted customers with account queries, tracker activation and service requests.
• Processed administrative documentation, contracts and service records.
• Monitored and updated installation schedules and job progress.

Customer Care Representative at CCI call centre (2019-01 – 2019-08)

• Delivered high-quality customer service for a premium product firm.
• Scored a 91% customer satisfaction rating for two consecutive months through professional and efficient customer support.
• Scored 99% score on product knowledge assessments during onboarding, demonstrating strong understanding of service and procedures.
• Resolved complex customer queries efficiently, ensuring timely and satisfactory issue resolution.

Certificate in Fundamentals Of Microsoft Office – Damelin (2017 – 2017)

Certificate in Occupational Health and Safety Management – IQ Academy (2025 – 2025)